Results 161 to 170 of about 512,812 (340)

An Investigation of Leading and Lagging Indicators for Balanced Scorecard: A Meta-Analytic Approach

SAGE Open
This study provides a comprehensive synthesis of empirical research on the Balanced Scorecard (BSC), examining the interrelationships among its four core dimensions.
Ying-Kai Liao, Shu Wang, Vo Thi Thinh, Wann-Yih Wu   +3 more
doaj   +1 more source

Probing into digitalisation's influence on internal customer satisfaction: An angle from internal customers of shared service organisations

Edelweiss Applied Science and Technology
This paper aims to investigate the impact of the pandemic on shared services and the influence of digitalization on internal customer satisfaction in shared service organizations. Using a qualitative approach, this paper provides details of interviews conducted with internal customers from several organizations.
Prashalini NAIDU, Juraifa JAIS, Tamil Selvi RENGANATHAN, Mohamed Khudari   +3 more
openaire   +1 more source

Green Talk, Costly Walk: The Financial Cost of Greenwashing

Business Strategy and the Environment, EarlyView.
ABSTRACT This study investigates the financial consequences of greenwashing, operationalized as the misalignment between ESG disclosure and actual ESG performance. While prior research has explored the reputational and ethical dimensions of greenwashing, its impact on firms' cost of debt remains underexamined.
S. Taddeo, A. Regoli, O. Weber, R. Carè
wiley   +1 more source

Drivers of Nature‐Related Investment Strategies Among Institutional Investors

Business Strategy and the Environment, EarlyView.
ABSTRACT Institutional investors are increasingly responding to biodiversity loss through nature‐related investment strategies. Using survey data from 557 institutional investors, this study examines the drivers of strategy selection and how biodiversity risk is integrated across investor types, sizes, and regions.
Emma Olofsson
wiley   +1 more source

A Study of International Courier Service Quality and Customer Satisfaction

International Journal For Multidisciplinary Research
In today's global economy, international courier services are crucial for the quick and effective cross-border transportation of commodities. With an emphasis on important elements like dependability, delivery speed, tracking accuracy, cost-effectiveness, customer assistance, and shipment security, the current research looks into the connection among ...
Shyamaladevi .E -, Preethi. D -
openaire   +1 more source

Structure Model for TQM and Internal Customer Satisfaction of Medical Institutions

, 2015
Gyu-Beom Shim
semanticscholar   +1 more source

Linking Corporate Ethics to Eco‐Innovation in SMES: The Mediating Role of Strategic Alliances and the Value Proposition

Business Strategy and the Environment, EarlyView.
ABSTRACT The ongoing deterioration of environmental quality and depletion of natural resources call for urgent corporate action towards sustainability. This study examines how corporate ethics influence eco‐innovation outcomes among small‐ and medium‐sized enterprises (SMEs) in the Spanish electronic components industry, considering the mediating roles
José Luis Ferreras‐Méndez, Francisco Javier Ortega‐Colomer   +1 more
wiley   +1 more source

Organising for Circularity: An Empirical Analysis of Project Organising and the Development of Circular Economy Firm Capabilities

Business Strategy and the Environment, EarlyView.
ABSTRACT Firms pursue the circular economy (CE) by using projects as organisational forms. However, the transformative role of project organising (PO) in developing circular firm capabilities (FC) remains underexplored. In this study, we examine the effects of PO on the development of critical circular FC in CE‐based firms. We draw on primary data from
Ambisisi Ambituuni, Hakeem Sunmola, Emmanouil Tyllianakis, Oluwaseun Kolade, Soroush Abolfathi, Muyiwa Oyinlola   +5 more
wiley   +1 more source

Turning Green Into Gold: The Impact of Green Intellectual Capital on Performance in European Firms

Business Strategy and the Environment, EarlyView.
ABSTRACT This study examines the impact of green intellectual capital (GIC)—green human, structural and relational capital—on business performance in European firms. Using Eurobarometer 498 data and Partial Least Squares Structural Equation Modelling (PLS‐SEM), results show that GIC explains 15.4% of the variance in business performance, with green ...
María del Carmen Peces Prieto, Rocío Carranza Vallejo, María J. Ruiz‐Fuensanta   +2 more
wiley   +1 more source

Default Effect in ESG Investment: When a Recommendation Goes a Long Way

Business Strategy and the Environment, EarlyView.
ABSTRACT Individual investors display a positive attitude toward ESG investments but typically fail to act upon it. We report results from a preregistered online experiment testing a default option on 1050 US investors examining the mechanisms driving the effectiveness of default options in promoting ESG investments.
Sai Sravanthi Ramadugula, R. Prasantha Kumar, Luc Meunier   +2 more
wiley   +1 more source