Results 1 to 10 of about 25,425 (265)
Behavior of Internal Customer in Family Business: Strategies and Actions for Improving Their Satisfaction [PDF]
Frontiers in Psychology, 2017 Determining the relevant aspects of family businesses (FBs) that make them increasingly competitive is the main objective of researchers in this field.
Santiago Gutiérrez-Broncano +2 more
doaj +2 more sources
Internal customer satisfaction improvement with QFD technique
Business Process Management Journal, 2016 Purpose– The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments in relation to quality characteristics for increasing internal customer satisfaction.Design/methodology/approach– The ...
Camgöz-Akdağ, Hatice +3 more
exaly +3 more sources
Minority Stress of Workers as Internal Customers: A Case Study in Turkey [PDF]
Athens Journal of Business & Economics, 2023 LGBT+ workers are invisible in Turkish work life. This paper aims to investigate LGBT+ workers as internal customers and how their performance in the workplace is affected by minority stress.
Deniz Akgül, Vildan Güneş
doaj +3 more sources
Development Of An Internal Marketing Strategy For Faculty Of Nursing At Port Said University [PDF]
Port Said Scientific Journal of Nursing, 2020 Background: Human resources are the most valuable asset of organization. Therefore, organizations undertake to cost high for internal customers that lead to their satisfaction that results in developing the quality of products and services as well as ...
Rasha El-sayed Inany +3 more
doaj +1 more source
International management of customer orientation [PDF]
European J. of International Management, 2020 This study investigates the role of customer orientation of service employees (COSE) and its influence on customer satisfaction and on electronic word of mouth (e-WOM), with a focus on international management. An empirical study was conducted amongst hotel customers with a final valid sample of 265 respondents.
González-Porras, J. +3 more
openaire +1 more source
ASSESSMENT OF AVAILABILITY OF THE INTERNAL MARKETING ELEMENTS AT FACULTY OF NURSING [PDF]
Port Said Scientific Journal of Nursing, 2020 Background: The aim of this study was to assess the availability of internal marketing elements among internal customers of the Faculty of Nursing, Port Said University.
Rasha El-sayed Inany +3 more
doaj +1 more source
Innovative approaches to assessing the level of internal customer satisfaction [PDF]
Економічний вісник Державного вищого навчального закладу Український державний хіміко-технологічний університет, 2020 In the article the concept of internal customer satisfaction is considered. The assessment of such an indicator is quite new, but very relevant for Ukrainian management. It helps to assess the level of cooperation between departments, to see the problems
Riabtseva O.E., Masiuk N.O.
doaj +1 more source
Internal Customers and Internal Suppliers [PDF]
Journal of Marketing Research, 1996 To push a customer and market orientation deep into the organization, many firms have adopted systems by which internal customers evaluate internal suppliers. The internal supplier receives a larger bonus for a higher evaluation. The authors examine two internal customer-internal supplier incentive systems. In one system, the internal customer provides
Hauser, John R. +2 more
openaire +2 more sources
PLoS ONE, 2023 With the concept of "healthy lifestyle" deeply rooted in people's minds, the sports service industry is thriving, which has resulted in intense competition. The sports service industry must improve its service quality to be competitive.
Shi Qi Xu +4 more
doaj +1 more source
Cogent Business & Management, 2021 This study explores how internal marketing influences employees’ perceived ability to deliver service quality in the conventional banking industry in Oman.
Leigh de Bruin +2 more
doaj +1 more source