Results 281 to 290 of about 512,812 (340)

Internal customer satisfaction

Managing Service Quality: An International Journal, 1991
Asserts that internal customer satisfaction, which is critical to successful services marketing, has three aspects: involvement, enablement, and pure internal customer satisfaction. Defines each factor, describes its importance, and then illustrates with measurement examples. Makes suggestions towards measuring internal customer satisfaction.
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Evaluation of Internal Customer Satisfaction

SSRN Electronic Journal, 2007
The relationships among the functional units along a value chain vary from one business organization to another. These relationships are generally well defined in the organizational chart. We can define the performance of one functional group for other group along the same value chain as 'outputs' of the former.
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Economic influences on customer satisfaction: an international comparison

International Journal of Business Environment, 2009
The marketing literature has extensively analysed firm-level influences on customer satisfaction. Since macro-level customer satisfaction data have not become available until recently, researchers have just taken first steps towards analysing economic influences on customer satisfaction.
Bjorn Frank, Takao Enkawa
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From Customer Satisfaction to Customer Experience: Online Customer Satisfaction Practice in International E-commerce

2015
By focusing on online international shopping, this study investigates customer satisfaction measured by applying the mainstream research model and satisfaction metrics. Net promoter score, continuous purchase intention, product satisfaction, and the pros and cons of each of the metrics are discussed.
Yanyang Liuqu, Xinheng Fan, Paul L. Fu
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Customer satisfaction and the internal market

Journal of Marketing Practice: Applied Marketing Science, 1995
Many management theorists and consultants urge companies to focus on their customers′ needs and satisfaction – this is common to strategic management, the marketing concept, the pursuit of “excellence”, market‐orientation, total quality management, relationship marketing strategies, and service quality theorists.
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Customer satisfaction assessment for “internal” suppliers

Managing Service Quality: An International Journal, 1996
Customer satisfaction assessment is now widely recognized as a vital input to any strategy for customer focused business performance improvement. The need to improve responsiveness and reduce overheads is focusing management attention on the major internal business functions such as IT. Argues that these functions, threatened with major cost reductions
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The effects of aesthetics on internal customer satisfaction/motivation

2021
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The mediating role of job satisfaction and affective commitment in the relationship between internal marketing practices and customer orientation

The International Journal of Organizational Analysis, 2020
Purpose This paper aims to examine the nature of the relationship between internal marketing (IM) and customer orientation, with the mediating role of job satisfaction and affective commitment.
A. Samman, Abdelnasser Taha Ibrahim Mohmaed   +1 more
semanticscholar   +1 more source

Part I: Satisfying internal customers: The link to external customer satisfaction

Planning Review, 1992
In the Eighties, U.S. business learned important new skills for identifying and satisfying external customers. Inevitably, this experience led to a recognition that the needs of internal work processes and internal customers were critical to external service delivery.
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Exploring Internal Benefits of Medical Tourism Facilitators' Satisfaction: Customer Orientation, Job Satisfaction, and Work Performance.

Journal of healthcare management / American College of Healthcare Executives, 2020
EXECUTIVE SUMMARY This study examined the impact of employee satisfaction with management and coworkers on their performance as medical tourism facilitators.
J. Park, Jiseon Ahn, Sang‐Lin Han, K. Back, Myunga An   +4 more
semanticscholar   +1 more source