Results 291 to 300 of about 512,812 (340)

An analysis of the relationship among organizational justice, vocational belongingness and internal customer satisfaction of Turkish seafarers

WMU Journal of Maritime Affairs (JoMA), 2022
Pınar Ozdemir, Nihan Şenbursa, Ali Tehci   +2 more
semanticscholar   +1 more source

Satisfaction of Internal Customers in a Public University Hospital

2019
The objective of this study was to assess the internal quality of a university hospital by health professionals and its relation to job satisfaction. The survey was conducted in a university hospital in Attica. The sample was 131 employees consisting of medical, nursing, administrative and paramedical staff, with the method of random sampling.
Aspasia Goula, Theodoros Markou, George Pierrakos, Dimitra Latsou, Sofia Dimakou, Aggeliki Stamouli, Chrysostomos Natsis   +6 more
openaire   +1 more source

A customer satisfaction index model for international tourist hotels: Integrating consumption emotions into the American Customer Satisfaction Index

International Journal of Hospitality Management, 2013
Abstract This study integrates consumption emotions into the American Customer Satisfaction Index (ACSI) model to propose a hotel customer satisfaction index (H-CSI) model that can be applied to estimate customer satisfaction toward international tourist hotels. The H-CSI scale items were designed based on reference to the relevant literature and the
W.J. Deng, M.L. Yeh, M.L. Sung
openaire   +1 more source

EXAMINING THE CONTRIBUTIONS OF BRAND IMAGE AND PERCEIVED QUALITY TO CUSTOMER LOYALTY THROUGH SATISFACTION AND TRUST

JUNE
This research aims to evaluate interconnection between brand trust, brand image, customer satisfaction, customer loyalty and perceived quality among 350 reputable brands customers.
Basharat Raza, Aamir Sohail, S. Sair
semanticscholar   +1 more source

INTERNAL CUSTOMER JOB SATISFACTION AND ROLE OF TQM PRACTICES

Far East Journal of Psychology and Business, 2012
In Pakistan, industry both in manufacturing and industrial sector is facing a number of internal as well as external challenges to sustain and maintain their survival. Quality is the only way that enables them to face these challenges by utilizing the available talent to gain the competitive edge. This study aims to investigate the relationship between
Dr. Aamir Ijaz, Dr. Kee,DMH, S. M. Irfan
openaire   +1 more source

EFFECT OF INTERNAL SERVICE QUALITY ON EMPLOYEE SATISFACTION AND ITS IMPACT ON INTERNAL CUSTOMER SATISFACTION DIVISION PORT BONTANG COAL TERMINAL PT INDOMINCO MANDIRI

, 2020
Syahidul Syahidul, G. N. Achmad, Syarifah Hudayah   +2 more
semanticscholar   +1 more source

Beyond Satisfaction - Internal Service Barometer for measuring customer satisfaction

2022
Bernhold, Torben, Wiesweg, Niklas, Löhmer, Thomas, Lill, Susanne   +3 more
openaire   +1 more source

The effects of aesthetics on internal customer satisfaction/motivation

2019
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openaire   +1 more source

Taking Internal Customer Satisfaction Seriously at the U.S. Customs Service

Public Productivity & Management Review, 1996
Julianne Mahler, J. Thomas Hennessey
openaire   +1 more source

The attributes of internal customer satisfaction: employees perspectives

African Journal of Finance and Management, 2018
This study aims to find out the attributes of internal customer satisfaction in organizations. Specifically it determines the perception of employees about the attributes of internal customer satisfaction and factors influencing the same. Data collected from 86 respondents were analysed using descriptive statistics and factor analysis for frequencies ...
openaire   +1 more source