Results 161 to 170 of about 86,886 (252)

The Bazaar as a Model for Knowledge Work

open access: yesKnowledge and Process Management, EarlyView.
ABSTRACT This paper presents fieldwork that extends existing metaphors of knowledge work as a process shaped by hierarchical or market forces. A qualitative, ethnographic study of six knowledge‐intensive businesses in two countries identifies striking parallels with the Middle Eastern bazaar in contrast to Western impersonal markets and hierarchies. We
Reed Elliot Nelson   +2 more
wiley   +1 more source

Pathways From Leadership to Creativity: A Multi‐Style Leadership Approach via Knowledge Sharing and AI‐Enabled Work Well‐Being

open access: yesKnowledge and Process Management, EarlyView.
ABSTRACT Drawing on social exchange theory (SET) and self‐determination theory (SDT), this study examines the influence of humble, servant, transformational, and transactional leadership on employee creativity through knowledge sharing, with AI‐enabled work well‐being as a moderator.
Tong Yuting   +3 more
wiley   +1 more source

The Past, Present, and Future of Customer Knowledge Management: A Review and Research Agenda

open access: yesKnowledge and Process Management, EarlyView.
ABSTRACT We develop and present a framework for research in customer knowledge management (CKM) that synthesizes insights from a comprehensive literature review spanning 2000 to 2024. This framework highlights the determinants, impacts, and moderators shaping CKM and its role in contemporary organizations.
Victoria Y. Ourzik
wiley   +1 more source

Knowledge Management and Innovation in Human Resources: Strategic Competencies for Digital Transformation

open access: yesKnowledge and Process Management, EarlyView.
ABSTRACT This study examines how knowledge management (KM) structures the dynamics of challenges and competencies associated with digital transformation within the human resources (HR) function in the context of Industry 4.0. Adopting a qualitative, exploratory, and prospective research design, the study combines the Delphi technique with ...
Celso Machado Júnior   +8 more
wiley   +1 more source

Knowledge Hiding by Salespeople in a B2C Context

open access: yesKnowledge and Process Management, EarlyView.
ABSTRACT This study sought to explore the possible reasons why salespeople hide knowledge from customers in a business‐to‐consumer context (B2C). Based on the existing literature on knowledge hiding at the individual, organizational, and sales levels, an exploratory methodology with a qualitative approach was adopted.
Clarisse Cordeiro Medeiros Mondego   +1 more
wiley   +1 more source

How Artificial Intelligence Influences Consumer Reflection in Decision‐Making: The Role of AI Anthropomorphism and Reinforcement

open access: yesPsychology &Marketing, EarlyView.
ABSTRACT Consumer reflexivity describes how individuals evaluate consumption in relation to their historical, social, and ideal selves. As AI‐driven recommendations become increasingly personalized, understanding how AI design features shape these reflexive processes is essential.
En Chen, Jie Meng, Safak Dogan
wiley   +1 more source

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