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Mapping the Behavioral Weight Management Ecosystem in the East of England to Inform the Implementation of Electronic Signposting. [PDF]
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Service analytics for IT service management
IBM Journal of Research and Development, 2016Outsourcing enterprise IT service management is an increasingly challenging business. On one hand, service providers must deliver with respect to customer expectations of service quality and innovation. On the other hand, they must continuously seek competitive reductions in the costs of service delivery and management.
Yixin Diao +4 more
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Management as a Service for IT Service Management
2008With the advent of the distributed computing model, IT service management has to face ranging from simple point products to entire enterprise frameworks to address the various multi-device systems management challenges. The existing technology offerings rarely solve the entire problem because they are expensive to purchase, difficult to implement, and ...
Bo Yang 0013 +2 more
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IEEE Software, 2011
Services are subject to constant change and variation, leading to continuous redesign and improvement. However, service changes shouldn't be disruptive by requiring radical modifications or by altering the way that business is conducted. In this article, we discuss a causal model of service changes that addresses the effects of both shallow and deep ...
Mike P. Papazoglou +2 more
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Services are subject to constant change and variation, leading to continuous redesign and improvement. However, service changes shouldn't be disruptive by requiring radical modifications or by altering the way that business is conducted. In this article, we discuss a causal model of service changes that addresses the effects of both shallow and deep ...
Mike P. Papazoglou +2 more
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IT Services Management IT Service Inventory
2010 43rd Hawaii International Conference on System Sciences, 2010Services Science is prevalent in academia, government, and industry across a range of disciplines. Services Science is evident in the field of Information Technology (IT) through the formalism of IT Service Management (ITSM), the Information Technology Information Library (ITIL), and ISO standard 20000.
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OR and the management of electronic services
European Journal of Operational Research, 2008zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Georgios I. Doukidis +2 more
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