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Services and Service Management
2012This chapter provides an introduction to Service Management. First of all, the authors provide an overview of the special characteristics of services compared to the traditional goods-focused approach. They then examine the different approaches concerning services and a wide range of definitions of services.
Balázs Heidrich, Gábor Réthi
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A generic model for IT services and service management
IFIP/IEEE Eighth International Symposium on Integrated Network Management, 2003., 2003Whereas network and system components were in the focus of management research in previous years, nowadays management of services dominates management activities. We are witnessing a paradigm shift from device-oriented to service-oriented management, and with this the need to deal with new challenging management issues. The management of the underlying
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IBM Systems Journal, 2008
In this paper we examine managed service in the information and communication technology (ICT) sector, characterized by the polarization between an infrastructure service that is growing in scale and increasingly becoming a commodity and customized or even one-of-a-kind projects.
Nick Leon, Andrew Davies
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In this paper we examine managed service in the information and communication technology (ICT) sector, characterized by the polarization between an infrastructure service that is growing in scale and increasingly becoming a commodity and customized or even one-of-a-kind projects.
Nick Leon, Andrew Davies
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Managing the Risks of Managed Security Services
Information Systems Security, 2006Abstract The information security industry has been around for quite a while, but only in the past decade has it matured and become a widespread practice throughout commerce. As the information security industry matures and grows, the application of certain economic principles becomes apparent, such as economies of scale.
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Service Management: A Management Focus for Service Competition
International Journal of Service Industry Management, 1990In most western economies at least, both service firms and manufacturers of goods are facing a new type of competition, which has been emerging over the last decade or so. The technical solution embedded in a service or a good does not guarantee a solid competitive position any more, as it often used to do.
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Project Management as a Service
Proceedings of International Conference on Information Integration and Web-based Applications & Services, 2013Project management is an important management process and finds application in different industries. Not every organization has the same project management guidelines or possesses project management knowledge. We propose that today's market structure and technological development open possibility for offering project management as a service in ...
Marina Stoshikj +2 more
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Nursing Management, 2008
A new guide, offering practical advice on service line management (SLM), has been published by Monitor, the independent regulator of NHS foundation trusts, writes Ruth Williams.
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A new guide, offering practical advice on service line management (SLM), has been published by Monitor, the independent regulator of NHS foundation trusts, writes Ruth Williams.
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Security-Management-as-a-Service
Datenschutz und Datensicherheit - DuD, 2019Die voranschreitende Digitalisierung und die damit einhergehenden gesetzlichen Regelungen fordern von Unternehmen aber auch von staatlichen Einrichtungen die nachhaltige Umsetzung von wirksamen Informationssicherheitsmanagementsystemen. Dem entgegen steht der wachsende Fachkraftemangel in den Bereich IT- und Cyber-Sicherheit. In diesem Artikel
Stefan Pfeiffer 0002, Martin Seiffert
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Management Service on WMS/WFS services
2010 18th International Conference on Geoinformatics, 2010Organizations of Geographic Information Standardization have ignored the development of management of Geographic Information Services. Thus, different GIS software vendors have implemented their own service management approaches and have not provided a unified interface, which brings many difficulties to users in using, integration, dynamic management,
Lei Shen +3 more
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Service Provider Considerations for IT Service Management
2007 10th IFIP/IEEE International Symposium on Integrated Network Management, 2007The IT infrastructure library (ITIL) provides clarity to IT service management and its processes. ICO 20000 further describes the responsibilities of service providers operating in ITIL conformant environment. However, neither one specifically addresses external service providers' challenges that arise in a cost conserving operational model when ...
Larisa Shwartz +5 more
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