Results 211 to 220 of about 842,594 (265)
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IEEE Software, 2011
Services are subject to constant change and variation, leading to continuous redesign and improvement. However, service changes shouldn't be disruptive by requiring radical modifications or by altering the way that business is conducted. In this article, we discuss a causal model of service changes that addresses the effects of both shallow and deep ...
Mike P. Papazoglou +2 more
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Services are subject to constant change and variation, leading to continuous redesign and improvement. However, service changes shouldn't be disruptive by requiring radical modifications or by altering the way that business is conducted. In this article, we discuss a causal model of service changes that addresses the effects of both shallow and deep ...
Mike P. Papazoglou +2 more
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Management as a Service for IT Service Management
2008With the advent of the distributed computing model, IT service management has to face ranging from simple point products to entire enterprise frameworks to address the various multi-device systems management challenges. The existing technology offerings rarely solve the entire problem because they are expensive to purchase, difficult to implement, and ...
Bo Yang 0013 +2 more
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IT Services Management IT Service Inventory
2010 43rd Hawaii International Conference on System Sciences, 2010Services Science is prevalent in academia, government, and industry across a range of disciplines. Services Science is evident in the field of Information Technology (IT) through the formalism of IT Service Management (ITSM), the Information Technology Information Library (ITIL), and ISO standard 20000.
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Services and Service Management
2012This chapter provides an introduction to Service Management. First of all, the authors provide an overview of the special characteristics of services compared to the traditional goods-focused approach. They then examine the different approaches concerning services and a wide range of definitions of services.
Balázs Heidrich, Gábor Réthi
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IBM Systems Journal, 2008
In this paper we examine managed service in the information and communication technology (ICT) sector, characterized by the polarization between an infrastructure service that is growing in scale and increasingly becoming a commodity and customized or even one-of-a-kind projects.
Nick Leon, Andrew Davies
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In this paper we examine managed service in the information and communication technology (ICT) sector, characterized by the polarization between an infrastructure service that is growing in scale and increasingly becoming a commodity and customized or even one-of-a-kind projects.
Nick Leon, Andrew Davies
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A generic model for IT services and service management
IFIP/IEEE Eighth International Symposium on Integrated Network Management, 2003., 2003Whereas network and system components were in the focus of management research in previous years, nowadays management of services dominates management activities. We are witnessing a paradigm shift from device-oriented to service-oriented management, and with this the need to deal with new challenging management issues. The management of the underlying
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OR and the management of electronic services
European Journal of Operational Research, 2008zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Georgios I. Doukidis +2 more
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Managing the Risks of Managed Security Services
Information Systems Security, 2006Abstract The information security industry has been around for quite a while, but only in the past decade has it matured and become a widespread practice throughout commerce. As the information security industry matures and grows, the application of certain economic principles becomes apparent, such as economies of scale.
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Project Management as a Service
Proceedings of International Conference on Information Integration and Web-based Applications & Services, 2013Project management is an important management process and finds application in different industries. Not every organization has the same project management guidelines or possesses project management knowledge. We propose that today's market structure and technological development open possibility for offering project management as a service in ...
Marina Stoshikj +2 more
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Service Management: A Management Focus for Service Competition
International Journal of Service Industry Management, 1990In most western economies at least, both service firms and manufacturers of goods are facing a new type of competition, which has been emerging over the last decade or so. The technical solution embedded in a service or a good does not guarantee a solid competitive position any more, as it often used to do.
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