Results 231 to 240 of about 842,594 (265)
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SLA Management in Intent-Driven Service Management Systems: A Taxonomy and Future Directions
ACM Computing Surveys, 2023Yogesh Sharma +2 more
exaly
Managing Services and the Service Sector
2013Abstract This chapter sets the scene for the book as a whole. It describes the importance of the service sector and its significance in developed economies. It also introduces the ESRC/AIM cohort of Service Fellows, which was the initiative that gave rise to this book before going on to summarize the chapters and explains their ...
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Network and Service Management
IEEE Communications Magazine, 2018Marinos Charalambides +1 more
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Inscribing Service into IT Service Management.
2016Abstract: Processes of IT Service Management (ITSM) are often defined in frameworks and standards presented as best practices. However, existing best practices are often solely directed to service providers, which does not correlate to a modern service-dominant logic.
Gobel, Hans +2 more
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Service supply chain management: A review of operational models
European Journal of Operational Research, 2015Yulan Wang, Stein W Wallace, Bin Shen
exaly
An overview of IT service management
Communications of the ACM, 2009Stuart Diaz Galup +3 more
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Implementing an IT service information management framework: The case of COTEMAR
International Journal of Information Management, 2012Pedro Soto-Acosta, Simona Popa
exaly