Results 241 to 250 of about 854,645 (265)

An overview of IT service management

Communications of the ACM, 2009
Stuart Diaz Galup, Ronald Dattero, Jim J. Quan, Sue A. Conger   +3 more
openaire   +1 more source

Management of service supply chains with a service‐oriented reference model: the case of management consulting

Supply Chain Management, 2011
Mihalis Giannakis
exaly  

Confusion in the Ranks: IT Service Management Practice and Terminology

Information Systems Management, 2009
Sue Conger
exaly  

Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry

International Journal of Services and Operations Management, 2011
Zilur Rahman, Faisal Talib, M N Qureshi   +2 more
exaly  

Service operations management: return to roots

International Journal of Operations and Production Management, 1999
Robert Johnston
exaly  

Services and services management

1994
openaire   +1 more source

Total quality management in service sector: a literature review

International Journal of Business Innovation and Research, 2012
Zilur Rahman, Faisal Talib, M N Qureshi   +2 more
exaly  

INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA

Production and Operations Management, 2003
Aleda Roth
exaly  

Transitioning from service management to service‐dominant logic

International Journal of Quality and Service Sciences, 2010
Stephen Vargo, Robert F Lusch, Evert Gummesson   +2 more
exaly  

Risk management and coordination in service supply chains: information, logistics and outsourcing

Journal of the Operational Research Society, 2016
Stein W Wallace, Tsan-Ming Choi, Yulan Wang   +2 more
exaly