Results 261 to 270 of about 39,203,027 (304)
Some of the next articles are maybe not open access.
Service Provider Considerations for IT Service Management
2007 10th IFIP/IEEE International Symposium on Integrated Network Management, 2007The IT infrastructure library (ITIL) provides clarity to IT service management and its processes. ICO 20000 further describes the responsibilities of service providers operating in ITIL conformant environment. However, neither one specifically addresses external service providers' challenges that arise in a cost conserving operational model when ...
Larisa Shwartz +5 more
openaire +2 more sources
Development of IBC service management services
Proceedings of NOMS '96 - IEEE Network Operations and Management Symposium, 2002Due to ongoing deregulation and liberalisation in the telecommunications market a dramatic increase in the number of telecommunications services is expected in the near future. The rapid deployment of such services is however hampered by a variety of administrative problems such as e.g.
Linda Strick +3 more
openaire +1 more source
Veterinary Record, 2015
Zoe Paget is the customer services manager at YourVets. Her role includes managing the company's call centre, social media marketing, working with the marketing department to develop customer care initiatives and reporting service levels to the company's ...
openaire +2 more sources
Zoe Paget is the customer services manager at YourVets. Her role includes managing the company's call centre, social media marketing, working with the marketing department to develop customer care initiatives and reporting service levels to the company's ...
openaire +2 more sources
On Managing Services in Service-Oriented Architectures
2011In service-oriented architectures the management of services is a crucial task during all stages of IT operations. Based on a case study performed for a group of finance companies the different aspects of service management are presented. First, the paper discusses how services must be described for management purposes.
Jürgen Dunkel, Carsten Kleiner
openaire +2 more sources