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A generic model for IT services and service management

IFIP/IEEE Eighth International Symposium on Integrated Network Management, 2003., 2003
Whereas network and system components were in the focus of management research in previous years, nowadays management of services dominates management activities. We are witnessing a paradigm shift from device-oriented to service-oriented management, and with this the need to deal with new challenging management issues. The management of the underlying
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Managed service paradox

IBM Systems Journal, 2008
In this paper we examine managed service in the information and communication technology (ICT) sector, characterized by the polarization between an infrastructure service that is growing in scale and increasingly becoming a commodity and customized or even one-of-a-kind projects.
Nick Leon, Andrew Davies
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Managing the Risks of Managed Security Services

Information Systems Security, 2006
Abstract The information security industry has been around for quite a while, but only in the past decade has it matured and become a widespread practice throughout commerce. As the information security industry matures and grows, the application of certain economic principles becomes apparent, such as economies of scale.
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Service Management: A Management Focus for Service Competition

International Journal of Service Industry Management, 1990
In most western economies at least, both service firms and manufacturers of goods are facing a new type of competition, which has been emerging over the last decade or so. The technical solution embedded in a service or a good does not guarantee a solid competitive position any more, as it often used to do.
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Security-Management-as-a-Service

Datenschutz und Datensicherheit - DuD, 2019
Die voranschreitende Digitalisierung und die damit einhergehenden gesetzlichen Regelungen fordern von Unternehmen aber auch von staatlichen Einrichtungen die nachhaltige Umsetzung von wirksamen Informationssicherheitsmanagementsystemen. Dem entgegen steht der wachsende Fachkraftemangel in den Bereich IT- und Cyber-Sicherheit. In diesem Artikel
Stefan Pfeiffer 0002, Martin Seiffert
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Service line management

Nursing Management, 2008
A new guide, offering practical advice on service line management (SLM), has been published by Monitor, the independent regulator of NHS foundation trusts, writes Ruth Williams.
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Managed Security Services

Information Systems Security, 2001
Abstract As I predicted earlier this year, this has been a difficult time for all the start-ups in the information security business. With the economy struggling along, there have been many layoffs and hiring freezes within our industry. I was recently talking to a recruiter who had called me.
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Project Management as a Service

Proceedings of International Conference on Information Integration and Web-based Applications & Services, 2013
Project management is an important management process and finds application in different industries. Not every organization has the same project management guidelines or possesses project management knowledge. We propose that today's market structure and technological development open possibility for offering project management as a service in ...
Marina Stoshikj   +2 more
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Management Service on WMS/WFS services

2010 18th International Conference on Geoinformatics, 2010
Organizations of Geographic Information Standardization have ignored the development of management of Geographic Information Services. Thus, different GIS software vendors have implemented their own service management approaches and have not provided a unified interface, which brings many difficulties to users in using, integration, dynamic management,
Lei Shen   +3 more
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Managing Cloud Services with IT Service Management Practices

2013
Cloud computing represents a fundamentally new trend in the information technology (IT) industry. Especially the practical benefits and the company-specific use cases have become subject of controversial debate. While information systems (IS) play a crucial function in organizations, IT service management (ITSM) is of increasing importance to IT ...
Koray Erek   +2 more
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