Results 171 to 180 of about 8,506 (219)
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ITIL and DevOps: An Analysis

2018
In Chapters 1 and 2, DevOps and ITIL were introduced as an independent framework/methodology, and I consciously did not make an effort to bring together the two entities. I will analyze them together in this chapter. I will dissect the big-ticket conflicts, and the chapter will set the tone for the rest of the book to follow, in other words, for ...
openaire   +1 more source

ITIL

The Computer Bulletin, 2003
openaire   +1 more source

ITIL usage, and use of ITIL recommended practices and the IT outsourcing relationship quality

2013
This research examines how outsourced IT arrangements are influenced by ITIL processes that are recommended as being important for the success of outsourcing. The research employed both qualitative (focus groups, one exploratory and one supplementary) and quantitative (Structural Equation Modelling) methods to evaluate the effects of ITIL recommended ...
openaire   +1 more source

How to Optimize the Implementation of ITIL through a Process Ordering Algorithm

Applied Sciences (Switzerland), 2020
Magdalena Arcilla
exaly  

Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation

Information Systems Management, 2014
Jon Iden, Tom Roar Eikebrokk
exaly  

Technology adoption model and a road map to successful implementation of ITIL

Journal of Enterprise Information Management, 2013
Norita Ahmad
exaly  

Effective organisational change to achieve successful ITIL implementation

Journal of Enterprise Information Management, 2019
Aileen Cater-Steel   +2 more
exaly  

Strategising IT service management through ITIL implementation: model and empirical test

Total Quality Management and Business Excellence, 2017
Tom Roar Eikebrokk, Jon Iden
exaly  

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