Results 1 to 10 of about 105 (99)
Whistleblowing System Deployment using ITIL v3 Framework
Jurnal Sistem Informasi, 2022 The Indonesian government has been urged to implement Whistleblowing systems for public services in order to achieve integrity zone development. Almost all service desk software provides user convenience as well as manages the service process in an ...
Nashrul Hakiem +5 more
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Perancangan Sistem Informasi Helpdesk Menggunakan Framework ITIL V3
Jurnal Nasional Teknik Elektro dan Teknologi Informasi, 2017 In order to improve and to ensure the availability of information technology (IT) services quality, many organizations now have a helpdesk which acts as a center point in solving and organizing problems.
Evasaria M. Sipayung +2 more
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EVALUASI INFRASTRUKTUR TEKNOLOGI INFORMASI DENGAN COBIT 5 DAN ITIL V3
JUTI: Jurnal Ilmiah Teknologi Informasi, 2019 Teknologi informasi (IT) dapat memperkuat organisasi. Termasuk Institut Pertanian Bogor (IPB) yang merupakan organisasi pendidikan tinggi. IPB telah memiliki sistem informasi yang terdiri dari 36 aplikasi.
Harfebi Fryonanda +2 more
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INSERT, 2021 Menjaga kinerja layanan merupakan tanggung jawab organisasi yang bergerak di bidang pelayanan. Sebagai organisasi penyedia layanan jaringan telekomunikasi baik jaringan setelit maupun terestrial, penurunan kinerja layanan adalah salah satu indikasi ...
I Nyoman Sujana Saputra, Budi Yuwono
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Journal of Information Systems and Informatics, 2023 This study examines the potential of leveraging incident management and IT Helpdesk principles from ITIL V3 to enhance the daily operations of an IT division.
Alfonsus Fero Jaya Nugroho +1 more
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Journal of Information Systems Engineering and Business Intelligence, 2016 Abstrak—Teknologi Informasi saat ini sudah menjadi kebutuhan inti suatu organisasi dan bukan hanya sebagai alat pendukung. Pemerintah Kota Bandung, sebagai instansi pemerintahan, menjadikan Teknologi Informasi merupakan salah satu visi yang perlu dicapai.
Luki Aisha Kusuma Wardani +2 more
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Analysis of Information Technology Services Using the ITIL V.3 Framework
Jurnal Sisfokom, 2023 Information technology services have been widely used in various agencies. This is done because information technology services help many business processes in an agency. Government agencies, companies, and education are examples of agencies that utilize
Wildan Kristian Mahardika +1 more
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Penerapan Framework ITILV3 Dalam Tata Kelola Infrastruktur Teknologi Informasi Di SMK Banyuasin
Jurnal Sisfokom, 2022 Penyelenggaraan organisasi baik dalam rangka pelayanan good governance yang akan menjamin transparansi, efisiensi dan efektivitas penyelenggaraan dalam sebuah organisasi.
Adiktia, Widya Cholil
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Digital transformation in state entities
Revista Ingenio, 2023 State companies have models of governance and management of Information Technology - IT, which are structured from the perspective of ISO/IEC 38500:2015, COBIT, MinTIC guidelines, ISO 20000 and ITIL v3, which incorporate the key decision factors ...
Gina Paola Vergel Arévalo +2 more
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Pilar Nusa Mandiri, 2021 In order to improve the quality of information technology unit, XYZ University has to measure and improve the services based on a best practice framework. ITIL 3rd version was chosen to determine the service level of this unit. ITIL V3 was focused on two
Laqma Dica Fitrani
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