Results 11 to 20 of about 77,520 (183)

Perancangan Sistem Informasi Helpdesk Menggunakan Framework ITIL V3

Jurnal Nasional Teknik Elektro dan Teknologi Informasi, 2017
In order to improve and to ensure the availability of information technology (IT) services quality, many organizations now have a helpdesk which acts as a center point in solving and organizing problems.
Evasaria M. Sipayung, Cut Fiarni, Ernest Aditya   +2 more
doaj   +3 more sources

ITIL v3 and Van Grembergen Framework for System Transition Process [PDF]

IPTEK Journal of Proceedings Series, 2019
Recently, PT XYZ replaced their old ERP system into the Microsoft Dynamics AX 365. PT XYZ has twenty branch offices. The system transition process uses direct conversion and pilot conversion models.
Desi Wulandari, Joko Lianto Buliali
openaire   +3 more sources

Differences between ITIL® v2 and ITIL® v3 with respect to service transition and service operation [PDF]

AIP Conference Proceedings, 2015
This paper follows the article: Differences Between ITIL® V2 and ITIL® V3 with Respect to Service Strategy and Service Design. The main aim is to summarize the changes that relate to key publications, Service Transition and Service Operation. In conclusion, areevaluated the objectives of the current version of ITIL® v3 and the unofficial benefits.The ...
Jašek, Roman, Králík, Lukáš, Žák, Roman, Kolčavová, Alena   +3 more
openaire   +4 more sources

ITIL V3: Evaluation of IT Governance Gasindo Group [PDF]

G-Tech: Jurnal Teknologi Terapan
This research was conducted at the Gasindo Group, especially in the enterprise resource planning system or commonly abbreviated as ERP. Researchers conducted research by measuring IT governance services using the ITIL V3 framework. The Department of Gasindo Group experienced data mismatches in controlling assets and trading activities due to errors in ...
Nurul Lia Ocativa Devi Ariska, Wella Wella, Suryasari Suryasari   +2 more
openaire   +2 more sources

EVALUASI INFRASTRUKTUR TEKNOLOGI INFORMASI DENGAN COBIT 5 DAN ITIL V3

JUTI: Jurnal Ilmiah Teknologi Informasi, 2019
Teknologi informasi (IT) dapat memperkuat organisasi. Termasuk Institut Pertanian Bogor (IPB) yang merupakan organisasi pendidikan tinggi. IPB telah memiliki sistem informasi yang terdiri dari 36 aplikasi.
Harfebi Fryonanda, Heru Sokoco, Yani Nurhadryani   +2 more
doaj   +3 more sources

Outsourcing management framework based on ITIL v3 framework [PDF]

2011 7th International Conference on Information Technology in Asia, 2011
Due to rapidly advances in technology, increasingly demands for IT applications and the inadequate supply of internal IT personnel, many organizations have looked for outside providers to effective product delivery and also to remain competitive. Therefore the need for governance in outsourcing relationships is undisputed.
Mobarhan, R., Abdul Rahman, Azizah, Majidi, M.   +2 more
openaire   +3 more sources

Differences between ITIL® v2 and ITIL® v3 with respect to service strategy and service design [PDF]

AIP Conference Proceedings, 2015
Since the release of the latest version of ITIL® v3 - 2011 edition, several years have passed. Nevertheless the question of differences between versions and editions remains up-to-date. The main reason is the large diversity of business environment and culture (company size, use of ICT, company strategy and policy etc.). Therefore article discusses the
Jašek, Roman, Králík, Lukáš, Švejda, Jaromír, Kolčavová, Alena   +3 more
openaire   +4 more sources

Implementación Tecnológica Bajo ITIL V3

Ingeniero de ...
Villegas Sánchez, Carlos Alberto
openaire   +2 more sources

ANALISIS KEMATANGAN LAYANAN CBT MAN 2 BANYUMAS MENGGUNAKAN ITIL V3

Journal of Information System Management (JOISM)
Permasalahan teknis pada sistem Computer-Based Test (CBT) di MAN 2 Banyumas berupa ketidakstabilan server, kerusakan sistem selama pelaksanaan ujian, serta pengelolaan akses yang belum optimal telah diidentifikasi oleh pihak institusi. Akan tetapi, penelusuran terhadap akar permasalahan tersebut belum dilaksanakan dengan pendekatan yang terstruktur ...
Alfina Choerunnisa, Isni Trianita, Eka Setia Wati, Melisa Wahyuningsih, Ranggi Praharaningtyas Aji   +4 more
openaire   +2 more sources

A Comparison of ITIL v3 and ITIL 4

, 2021
Bakalářská práce se zabývá rozdílem mezi ITIL v3 a ITIL 4. V teoretické části je popsán ITIL, jeho historie, charakteristické rysy. Je zde také specifikován ITIL v3, jeho strategie, návrh, přechod, provoz a průběžné zlepšování služeb.
Pecinová, Pavlína
core   +2 more sources