Results 11 to 20 of about 156 (149)
Perancangan Sistem Informasi Helpdesk Menggunakan Framework ITIL V3
Jurnal Nasional Teknik Elektro dan Teknologi Informasi, 2017 In order to improve and to ensure the availability of information technology (IT) services quality, many organizations now have a helpdesk which acts as a center point in solving and organizing problems.
Evasaria M. Sipayung +2 more
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EVALUASI INFRASTRUKTUR TEKNOLOGI INFORMASI DENGAN COBIT 5 DAN ITIL V3
JUTI: Jurnal Ilmiah Teknologi Informasi, 2019 Teknologi informasi (IT) dapat memperkuat organisasi. Termasuk Institut Pertanian Bogor (IPB) yang merupakan organisasi pendidikan tinggi. IPB telah memiliki sistem informasi yang terdiri dari 36 aplikasi.
Harfebi Fryonanda +2 more
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Differences between ITIL® v2 and ITIL® v3 with respect to service strategy and service design [PDF]
AIP Conference Proceedings, 2015 Since the release of the latest version of ITIL® v3 - 2011 edition, several years have passed. Nevertheless the question of differences between versions and editions remains up-to-date. The main reason is the large diversity of business environment and culture (company size, use of ICT, company strategy and policy etc.). Therefore article discusses the
Jašek, Roman +3 more
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Development of Measuring System using CSI on ITIL V3 for Improvement at Oil Palm Plantation Company
Intensif: Jurnal Ilmiah Penelitian Teknologi dan Penerapan Sistem Informasi, 2023 Many information technology services firms now offer services and consider software availability to be a critical component of achieving excellence and competing in the industry.
Johanes Andry +2 more
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Differences between ITIL® v2 and ITIL® v3 with respect to service transition and service operation [PDF]
AIP Conference Proceedings, 2015 This paper follows the article: Differences Between ITIL® V2 and ITIL® V3 with Respect to Service Strategy and Service Design. The main aim is to summarize the changes that relate to key publications, Service Transition and Service Operation. In conclusion, areevaluated the objectives of the current version of ITIL® v3 and the unofficial benefits.The ...
Jašek, Roman +3 more
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Jurnal Saintekom, 2023 Information Technology (IT) services are services developed by service provider organizations for customers. Service provider organizations in implementing IT services have a goal to ensure IT systems remain in good condition to avoid incidents ...
Yoppy Mirza Maulana
doaj +1 more source
Journal of Information Systems and Informatics, 2020 Abstrak Manajemen Layanan TI sangat diperlukan dalam meningkatkan kualitas layanan TI agar kebutuhan bisnis dapat berjalan selaras dengan tujuan organisasi.
Meylinda Ayu Pratiwi +1 more
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Techno.Com, 2023 Tujuan arsitektur enterprise (EA) adalah menyatukan TI dan organisasi bisnis secara konsisten. Di Biro Universitas Nusa Nipa, EA mengajarkan bagaimana model bisnis, data, informasi, aplikasi, dan teknologi yang dimiliki oleh perusahaan.
Yohanes Brekmans M Darkel +1 more
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Identification and Classification of ITIL Implementation Critical Success Factors in Iran [PDF]
مطالعات مدیریت کسب و کار هوشمند, 2013 Nowadays, many organizations took Information Technology Infrastructure Library (ITIL) best practices in the field of IT service management to improve their service management related processes.
Mohammad Mehrabioun Mohammadi +2 more
doaj
Combination between Cobit 5 and ITIL V3 2011
International Journal of Advanced Engineering Research and Science, 2017 IT organizations are under increasing pressure to meet the business goals of their companies. This challenge can be particularly daunting because it involves complying with regulations, such as the SarbanesOxley Act (Sarbox) and Basel II. Compliance requires strong corporate governance capabilities that are demonstrable to outside auditors.
El Baz Mourad +3 more
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