Results 41 to 50 of about 77,520 (183)

MANAJEMEN INSIDEN CUSTOMER TELKOM BERBASIS SERVICE DESK MENGGUNAKAN FRAMEWORK ITIL V3

Jurnal Inovasi Pendidikan dan Teknologi Informasi
Dalam era digital saat ini, teknologi informasi (TI) berperan penting sebagai pendukung utama bagi proses bisnis di berbagai organisasi, perusahaan, dan lembaga pemerintahan.
Fransisca Ayu Andira, Nur Hadian, Husni Hidayat   +2 more
doaj   +1 more source

Utilization of ITIL v3 in specific company

, 2016
Diplomová práce je zaměřená na využití ověřených praktik z IT Infrastructure Library v3 v konkrétní společnosti. ITIL v3 je popsán v 5 knižních publikacích a 26 klíčových procesech. Cílem této práce je vybrat pouze relevantní procesy, které jsou detailně
Leinveber, Jiří
core   +1 more source

Examining IT Service Management Service Operations Utilizing The ITIL V3 Framework: A Case Study of Dana [PDF]

This paper presents a comprehensive analysis of IT service management (ITSM) service operations within the context of the ITIL v3 framework, focusing on a case study of Dana, a digital wallet company.
Zulkarnain, Valentino, Elvin, Anthony, Yoputra, Keaton, Mulyanto, Purwandi, Nellsen   +5 more
core   +1 more source

Analysis of User Experience in the WEVERSE Application using the ITIL V3 Service Design Domain : An ENGENE Perspective in Indonesia

Sistemasi: Jurnal Sistem Informasi
The rapid development of digital technology has changed the way artists and fans interact through community applications such as Weverse. This study aims to evaluate the user experience of Weverse from the perspective of ENGENE (ENHYPEN fans) in ...
Emmanuela Adtrisel Saudale, Penidas Fiodinggo Tanaem   +1 more
doaj   +1 more source

Utilização do ITIL® V3 no Brasil: uma verificação da aplicação do domínio “Estratégia de Serviços” entre os profissionais de Tecnologia da Informação.

Exacta, 2016
ITIL® (Information Technology Infrastructure Library) é um padrão desenvolvido pelo Governo Britânico e adotado mundialmente para a gestão de serviços de tecnologia da informação.
Emerson Rodolfo Abraham, João Gilberto Mendes dos Reis, Mario Mollo Neto, Emerson José Beneton   +3 more
doaj   +1 more source

Tata Kelola Teknologi Informasi Menggunakan ITIL V3 Untuk Perpustakaan (Studi Kasus : Perpustakaan MTsN 4 Langkat) [PDF]

Penelitian ini berfokus pada analisis dan perancangan tata kelola Teknologi Informasi (TI) di Perpustakaan MTsN 4 Langkat menggunakan kerangka kerja Information Technology Infrastructure Library (ITIL) V3, khususnya pada domain Service Design. Penelitian
Wijaya, Rian Farta, Khairul, Khairul, Wahyuni, Sri, Lubis, Darma Putra, Nasution, Darmeli   +4 more
core   +1 more source

Pembuatan Standard Operating Procedure (SOP) Service Desk Berdasarkan Kerangka Kerja Itil V3 dengan Menggunakan Metode Analisis Gap Layanan (Studi Kasus: PT. XYZ , Tangerang)

Jurnal Teknik ITS, 2014
Penggunaan Teknologi Informasi di banyak perusahaan telah menjadi satu hal penting dalam meningkatkan efektifitas dan efisiensi operasional bisnis yang mendukung tercapainya tujuan perusahaan, termasuk juga PT XYZ.
Annisa Rachmi, Tony Dwi Susanto, Anisah Herdiyanti   +2 more
doaj  

KNOWLEDGE MANAGEMENT WITHIN ITIL [PDF]

How people work requires knowledge and knowledge management is the fundamental glue that binds an IT organization and transitions it from good to great.
Dan Constantin TOFAN
core  

ITILEDU: adaptação da ITIL® V3 para auxiliar o docente no planejamento das TDIC no processo de ensino e aprendizagem [PDF]

, 2020
ITILEDU é um ensaio teórico que propõe a adaptação da ITIL© V3 para auxiliar o docente no planejamento das Tecnologias Digitais de Informação e Comunicação (TDIC) no processo de ensino e aprendizagem. A ITIL© V3 é bem conhecida na gestão de tecnologia de
Motta, Luis Carlos Peters
core   +1 more source

Estudio de ITIL V3 para el servicio de telepresencia

Puente, 2016
In developing the following article a proposal is made to implement the best practices of ITIL v3, identifying the importance of incident management and management of Telepresence service availability.
Espinosa Buitrago, Mónica, Prieto Bustamante, Fernando, Mesa García, Diego, Vilardy Roa, Aldo   +3 more
openaire   +2 more sources