Results 101 to 110 of about 155 (149)
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A Maturity Model for Implementing ITIL v3
2010 6th World Congress on Services, 2010Information Technology Infra-structure Library (ITIL) is the most popular “best practices” framework for managing Information Technology (IT) services. However, implementing ITIL not only is very difficult but there also are no best practices for implementing ITIL. As a result, ITIL implementations are usually long, expensive, and risky. In this paper,
Ruben Filipe de Sousa Pereira +1 more
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An ITIL v3-Based Solution to SOA Governance
2012 IEEE Asia-Pacific Services Computing Conference, 2012As the adoption of SOA becomes more popular, the problems of implementing SOA are becoming increasingly serious. The proposal and research on SOA governance are intended to resolve these problems and provide guidance on how to plan, design and operate SOA, as well as maximize profits.
Cui Xian-Peng, Lin Bi-Ying, Mo Rui-Fang
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A Maturity Model for Implementing ITIL V3 in Practice
2011 IEEE 15th International Enterprise Distributed Object Computing Conference Workshops, 2011ITIL is the most popular "best practices" framework for managing Information Technology (IT) services. However, implementing ITIL is not only very difficult but also there are no recommendations and guidelines for it. As a result, ITIL implementations are usually long, expensive and risky.
Ruben Filipe de Sousa Pereira +1 more
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Integration of PRINCE2 model into ITIL V3 model
2011 19thTelecommunications Forum (TELFOR) Proceedings of Papers, 2011PRINCE2 is the most popular methodology for the project methodology in ICT industry and ITIL V3 is the most popular methodology for organisation management or service management. The paper shows results for a implementation of 2 new services in IPTV system for a standard third phase of ITIL V3 service lifecycle and results for a new performed third ...
A. Tanovic, F. Orucevic
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Outsourcing management framework based on ITIL v3 framework
2011 7th International Conference on Information Technology in Asia, 2011Due to rapidly advances in technology, increasingly demands for IT applications and the inadequate supply of internal IT personnel, many organizations have looked for outside providers to effective product delivery and also to remain competitive. Therefore the need for governance in outsourcing relationships is undisputed.
Mobarhan, R. +2 more
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Considering service strategy in ITIL V3 as a framework for IT Governance
2008 International Symposium on Information Technology, 2008IT governance is the process by which decisions are made around IT investments. A well-matured IT governance framework is based on three major elements: structure, process and communication. In addition, there are four objectives that drives IT governance and must be covered in IT governance processes: IT value and alignment, accountability ...
Nabiollahi, Akbar, Sahibuddin , Shamsul
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Model SOP IT Service Desk Berdasarkan Framework ITIL V3
TEMATIK, 2022IT services are critical to organizational success because of their ability to increase organizational competitiveness and flexibility. In managing quality IT services, IT Service Management (ITSM) is needed. ITSM is the implementation and management of quality IT services to meet business needs. To guarantee and support ITSM, an IT Service Desk (ITSD)
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IT service management using ITIL v3: A case study
2017 12th Iberian Conference on Information Systems and Technologies (CISTI), 2017The organizations adopt best practices that guarantee the quality of their services agreed with their clients. Universities are not unrelated to this need, because they need to have processes that facilitate the service management. This article presents an experience of the adoption of ITIL best practices in the Service Desk area for the management of ...
Sussy Bayona, Yvet Baca, Guisela Vela
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A service based framework for integration of ITIL V3 and enterprise architecture
2010 International Symposium on Information Technology, 2010ITIL V3 could be introduced as a governance framework for IT service management (ITSM) and attempts to align IT investments with business objectives. Enterprise Architecture (EA) is also referred as a general framework for designing business and IT/IS architectures of organizations and it also attempts to align these architectures with business ...
Akbar Nabiollahi +2 more
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IT SERVICES MANAGEMENT IMPLEMENTATION WITH ADOPTION OF THE GOOD PRACTICES OF ITIL� V3
Proceedings of the 11th CONTECSI International Conference on Information Systems and Technology Management, 2014The information technology is considered a competitive differentiator between companies and holds the role of an important ally among organizations. Against the needs to manage the processes and services provided, frameworks and methodologies that helps on the search for continuous improvement of TI's strategic alignment to the business, through the ...
Jos� Luiz da Silva +2 more
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