Results 111 to 120 of about 156 (149)
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A service based framework for integration of ITIL V3 and enterprise architecture
2010 International Symposium on Information Technology, 2010ITIL V3 could be introduced as a governance framework for IT service management (ITSM) and attempts to align IT investments with business objectives. Enterprise Architecture (EA) is also referred as a general framework for designing business and IT/IS architectures of organizations and it also attempts to align these architectures with business ...
Akbar Nabiollahi +2 more
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IT SERVICES MANAGEMENT IMPLEMENTATION WITH ADOPTION OF THE GOOD PRACTICES OF ITIL� V3
Proceedings of the 11th CONTECSI International Conference on Information Systems and Technology Management, 2014The information technology is considered a competitive differentiator between companies and holds the role of an important ally among organizations. Against the needs to manage the processes and services provided, frameworks and methodologies that helps on the search for continuous improvement of TI's strategic alignment to the business, through the ...
Jos� Luiz da Silva +2 more
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ITIL V3 – IT-Servicemanagement für die „Digital Firm“?
2010Die Globalisierung vergrosert den Kostendruck. Unternehmen mussen immer produktiver werden, weil sie im globalen Wettbewerb stehen. Nicht der Groste, sondern der Schnellste gewinnt. Weltweite Zusammenarbeit ist fur immer mehr Unternehmen wirtschaftlich uberlebensnotwendig. All diese Feststellungen sind langst zu Banalitaten geworden, ohne die kaum noch
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Improvement of the eTOM standard through the comparison with ITIL V3 best practices
2012 20th Telecommunications Forum (TELFOR), 2012Managing of IT services is becoming one of the most interesting topics in today's business. Many standards define the management of IT services in an IT organization. eTOM represents a most commonly adopted standard for management over IT services in telecommunication industry, while ITIL is generally the most adopted standard which is used in almost ...
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ANALISA SERVICE OPERATION TERHADAP APLIKASI GOJEK MENGGUNAKAN ITIL V3
Jurnal Manajemen Informatika dan Sistem InformasiStudi ini bertujuan menganalisis manajemen layanan TI dalam aplikasi Gojek menggunakan kerangka kerja ITIL V3, dengan fokus pada domain operasi layanan. Berdasarkan evaluasi, tingkat kedewasaan (maturity level) dari proses Pengelolaan Acara, Pengelolaan Insiden, Pemenuhan Permohonan, Pengelolaan Masalah, dan Manajemen Akses berada pada Tingkat 4 ...
Jafa Rahmansyah +3 more
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Analysis of IT Service Management in Personnel Systems Using ITIL V3 at PT ABC
Journal of Electrical Engineering and Computer Science (JEECS) | E-ISSN : 3089-5952This research analyzes the implementation of the ITIL V3 framework in the personnel system at PT ABC to evaluate its effectiveness in improving the efficiency and quality of IT services supporting human resource management. The study aims to identify the challenges faced during the implementation, including limited employee understanding of ITIL V3 ...
null Sularno, null Idwar
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How to Optimize the Implementation of ITIL through a Process Ordering Algorithm
Applied Sciences (Switzerland), 2020Magdalena Arcilla
exaly
Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation
Information Systems Management, 2014Tom Roar Eikebrokk
exaly