Results 141 to 149 of about 156 (149)

Evaluation Model for the Implementation of Information Technology Service Management using Fuzzy ITIL

Procedia Computer Science, 2019
, Ditdit Nugeraha Utama, Amalia Zahra
exaly  

ITIL als Common-Practice-Referenzmodell für das IT-Service-Management — Formale Beurteilung und Implikationen für die Praxis

Business & Information Systems Engineering, 2004
Rüdiger Zarnekow, Walter Brenner, Zarnekow Rüdiger   +2 more
exaly  

Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment

Information Systems and E-Business Management, 2010
Mauricio Marrone, Marrone Mauricio, Kolbe Lutz M   +2 more
exaly  

The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits

Information Systems and E-Business Management, 2014
Jon Iden, Tom Roar Eikebrokk
exaly  

De convergentie van ITIL v3 COBIT 4.1

2008
Stevens, F., Van Grembergen, W., De Haes, S.   +2 more
openaire   +1 more source

ITIL® 2011 At a Glance

SpringerBriefs in Computer Science, 2012
exaly  

GERENCIAMENTO DE SERVIÇOS DE TI BASEADO EM ITIL V3

2018
openaire   +1 more source

Audits op basis van ITIL v3 en COBIT 4.1

2009
Van Grembergen, Wim, De Haes, Steven, Stevens, F.   +2 more
openaire   +1 more source

Val IT mapping: mapping: mapping of Val IT 2.0 to MSP, PRINCE2 and ITIL V3

2009
De Haes, Steven, Harrison, Peter
openaire   +1 more source