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AN INTEGRATIVE AGILE ITSM FRAMEWORK OF TENETS AND PRACTICES – ITS DESIGN AND EXPLORATORY UTILIZATION

Journal of Organizational Computing and Electronic Commerce, 2022
The modern business environment and global covid-19 pandemic effects have led to any relevant business organizational activity, like e-commerce, to rely on on-premise and cloud information technology (IT) services.
Manuel Mora, Olayele Adelakun
exaly   +2 more sources

ITSM in Supercomputing

Practice and Experience in Advanced Research Computing, 2022
Supercomputing in small academic centers has traditionally been driven by informal “get it done” practices. As environments grow more complex and user needs become more diverse, Information Technology Service Management (ITSM) practices are a valuable ...
Brian Guilfoos, Jeff Triplett
openaire   +2 more sources

Enhancement of Selected Knowledge Management Methods in ITSM

Journal of Information & Knowledge Management, 2022
ITSM, namely one of its most essential parts, the Service Desk, is a vital communication platform between users and the service provider. Good IT service management ensures the smooth run of the company operations and provides stable support for its employees in all technical matters. Companies also must not forget the knowledge management part of the
Michal Dostál
openaire   +2 more sources

An approach to achieve IT agility by combining SOA with ITSM

International Journal of Information Technology and Management, 2010
Today, service-orientation is considered as a compelling technique for developing agile software systems that best align with business. It is also considered as an important approach for information technology (IT) service management, especially for service delivery and support.
Saïd Izza, Rabah Imache
exaly   +2 more sources

Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-Based Textual Data Quality Enrichment

Lecture Notes in Computer Science, 2023
Philipp Reinhard   +2 more
exaly   +2 more sources

Targeting Algorithm Based on ITSM

Proceedings of the 2017 International Conference on Software and e-Business, 2017
In this paper, the tactical significance map (TSM) is introduced at first, and then a novel prioritizing method based on improved TSM (ITSM) is proposed. a prioritizing model based on multi-attribute linear weighting is established; and then, through improving the tactical significance map (TSM), a novel targets prioritizing algorithm is proposed ...
Li Qiong, Bo Wang, Hong Wu
openaire   +1 more source

ITSM-GCN: Informative Training Sample Mining for Graph Convolutional Network-based Collaborative Filtering

International Conference on Information and Knowledge Management, 2022
Recently, graph convolutional network (GCN) has become one of the most popular and state-of-the-art collaborative filtering (CF) methods. Existing GCN-based CF studies have made many meaningful and excellent efforts at loss function design and embedding ...
Kaiqi Gong   +4 more
semanticscholar   +1 more source

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