Results 201 to 210 of about 4,726 (262)

A centroid based framework for text classification in itsm environments

arXiv.org
Text classification with hierarchical taxonomies is a fundamental requirement in IT Service Management (ITSM) systems, where support tickets must be categorized into tree-structured taxonomies.
Hossein Mohanna, Ali Aït-Bachir
semanticscholar   +1 more source

TOWARDS AN AGILE ITSM MATURITY FRAMEWORK FOR ORGANIZATIONS : A CASE STUDY

EDPACS: The EDP Audit, Control, and Security Newsletter, 2022
The term Agile ITSM is on everyone’s lips, as the digital market is increasingly evolving and demanding faster responsiveness from companies - and this also applies to IT service management.
Abdelkebir Sahid, Yassine Maleh, Soufyane Mounir   +2 more
semanticscholar   +1 more source

Autonomous Enterprise AI Copilots for End-to-End ITSM Workflow Optimization

International Journal of Emerging Trends in Computer Science and Information Technology
In 2025, autonomous AI copilots will support enterprise IT Service Management (ITSM) across functional silos and into adjacent domains, automating end-to-end workflows and complex use cases that lie beyond the capabilities of existing AI Assistants ...
Nareddy Abhireddy
semanticscholar   +1 more source

Intelligent Automation and Predictive ITSM for Service Optimisation

2025 International Conference on Sustainability, Innovation & Technology (ICSIT)
Traditional ITSM has become reactive, manual, and expensive with the growing complexity of the environment within the enterprise IT. This paper outlines an all-inclusive model of intelligent automation and predictive analytics as a way to streamline ITSM
Deeksha Sivakumer, Achyutha Mohan, Mirjalol Ismoilov Ruziboy Ugli, Zokir Mamadiyarov, Asila Xolmatova   +4 more
semanticscholar   +1 more source

Market Potential for ITSM Graduates: A Survey

Information Systems Management, 2009
IT Service management is an emerging discipline likely to enhance existing academic IT program offerings. One barrier to adoption of ITSM in IT academic programs is the uncertainty that students can get jobs as a result of such education and knowledge. To overcome this barrier, a survey of the membership of the U.S.
Sue A. Conger, Ramesh Venkataraman, Alex Hernandez, Jack Probst   +3 more
openaire   +1 more source

Automating ITSM Incident Management Process

2008 International Conference on Autonomic Computing, 2008
Service desks are used by customers to report IT issues in enterprise systems. Most of these service requests are resolved by level-1 persons (service desk attendants) by providing information/quick-fix solutions to customers. For each service request, level- 1 personnel identify important keywords and see if the incoming request is similar to any ...
Rajeev Gupta, K. Hima Prasad, Mukesh K. Mohania   +2 more
openaire   +1 more source

itsme: Interaction Design Innovating Workstations

Knowledge, Technology & Policy, 2009
In the last 30 years, there has been little innovation in workstations. The desktop metaphor has become the standard user interface, with its pros (e.g., ease of learning) and cons (e.g., interaction constraints for skilled users, lack of context awareness).
DE MICHELIS, GIORGIO, LOREGIAN, MARCO, Moderini, C.   +2 more
openaire   +2 more sources

Molecular recognition of ITIM/ITSM domains with SHP2 and their allosteric effect.

Physical Chemistry, Chemical Physics - PCCP
Src homology 2-domain-containing tyrosine phosphatase 2 (SHP2) is a non-receptor protein tyrosine phosphatase that is widely expressed in a variety of cells and regulates the immune response of T cells through the PD-1 pathway.
Yan Cheng, Weiwei Ouyang, Ling Liu, Lingkai Tang, Zhigang Zhang, Xinru Yue, Li Liang, Jianping Hu, Ting Luo   +8 more
semanticscholar   +1 more source

itsVALUE - A Method Supporting Value-Oriented ITSM

2021
In 2020, the new ITIL 4 standard was introduced. ITIL standardization had and still has a big influence on how IT-Service Management is seen and performed in practice. Thus, the new standard is expected to have a high impact as well. A key element of ITIL 4 is the strong focus on Stakeholder Value in the analysis of IT-Services.
Henning D. Richter, Birger Lantow
openaire   +1 more source

Good Practices in ITSM Learning: A Business Simulation-Game-Based Approach for Engineering Students

IEEE Global Engineering Education Conference
This paper presents the experiences, good practices, and lessons learned on the use of a Simulation-Game-Based approach with undergraduate engineering students specializing in Information Technology and Digital Transformation.
Teresa Lucio Nieto, D. González-Bañales   +1 more
semanticscholar   +1 more source