Results 141 to 150 of about 8,229 (189)
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Employee Satisfaction: Does Kano's Model Apply?
Total Quality Management & Business Excellence, 2004Employee satisfaction has become one of the critical issues in total quality management. Numerous studies investigate the antecedences and consequences of the construct. It has been found that employee satisfaction drives productivity and customer satisfaction.
Kurt Matzler +2 more
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A new fuzzy concept approach for Kano’s model
Expert Systems with Applications, 2009In recent years, two-dimensional quality model addressed by Dr. Kano is proven to be effective. It meets the need of analyzing the requirement of customer. However, the questionnaires and classification evaluation table conducted by Kano in his model are criticized by certain experts. Therefore, this study will apply an approach of fuzzy questionnaires
Yu-Cheng Lee, Sheng-Yen Huang
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The refined Kano's model and its application
Total Quality Management & Business Excellence, 2005Abstract Kano's model of five categories of quality attributes – attractive, one-dimensional, must-be, indifferent, and reverse quality – is widely used by industries and researchers. However, the model has a deficiency that prevents firms from precisely evaluating the influences of quality attributes.
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Brief Review: Kano Model in Healthcare
Research Posters, 2023Here we discuss the use of the Kano Model in the hypothetical example of a re-design of resident conference experience. Kano appreciated that there were a number of attributes to quality. These are discussed in this brief review.
Espinosa, James +3 more
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The reformed analytical Kano model
ICSSSM12, 2012The traditional Kano's model is widely used by industries and researchers, but some controversy still exists surrounding the classification of quality attributes. Furthermore, the resultant Kano category is not a true quantitative measure. Although the analytical Kano model is proposed to manage these issues, the model still has room for improvements ...
Yu-Cheng Lee, Ya-Li Wang, Shao-Bin Lin
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Das Kano-Modell der Kundenzufriedenheit
Marketing ZFP, 1996Die Entstehung des Kano-Modells88 datiert in den 70ern, als die Firma Konica realisierte, dass ihre neue Kamera vollkommen anders sein musste als alle damals auf dem Markt befindlichen. Als die F&E- und die Marketingabteilung Kundeninterviews durchfuhrten, stellten sie fest, dass die Kunden nur geringfugige Anderungen bestehender Modelle erwahnten. Als
Franz Bailom +3 more
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Asian Journal on Quality, 2011
PurposeThe purpose of this paper is to provide a solution for differentiating must‐be and attractive quality dimensions of the Kano model.Design/methodology/approachThe distance between the three curves of must‐be/attractive dimensions has been assumed as equal and the linear logarithmic transformation has been used in order to compute new k (Kano ...
Arash Shahin, Nasrin Nekuie
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PurposeThe purpose of this paper is to provide a solution for differentiating must‐be and attractive quality dimensions of the Kano model.Design/methodology/approachThe distance between the three curves of must‐be/attractive dimensions has been assumed as equal and the linear logarithmic transformation has been used in order to compute new k (Kano ...
Arash Shahin, Nasrin Nekuie
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Analytical Vehicle KANO Model Development
Volume 13: Design, Reliability, Safety, and Risk, 2018This research proposes an analytical vehicle KANO model, called V-KANO Model, which will be able to improve vehicle technical characteristics and performance target setting more precisely at the early stage during vehicle design and development process.
Jiaquan Chen, Yin-ping Chang
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Demystifying Manufacturer Satisfaction through Kano Model
Materials Today: Proceedings, 2015Abstract Suppliers’ role has been gaining strategic significance among the manufacturing supply chains as the competition between them is potentially guided by the strength of their supply base and the level of supply chain integration achieved. Most of the manufacturers started realizing that the tradition of treating their suppliers functionally ...
C.V.Sunil Kumar, Srikanta Routroy
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