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Exploring patient satisfaction and its influencing factors in Chinese internet hospitals: An analysis using two-factor theory and Kano model based on user-generated contents. [PDF]

open access: yesDigit Health
He Y   +17 more
europepmc   +1 more source

A new fuzzy concept approach for Kano’s model

Expert Systems With Applications, 2009
In recent years, two-dimensional quality model addressed by Dr. Kano is proven to be effective. It meets the need of analyzing the requirement of customer. However, the questionnaires and classification evaluation table conducted by Kano in his model are criticized by certain experts. Therefore, this study will apply an approach of fuzzy questionnaires
Yu-Cheng Lee
exaly   +2 more sources

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