Service demand analysis and optimization strategy construction of emergency observation patients based on the Kano model. [PDF]
Yao H +5 more
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Identifying authorial roles in research: A Kano model-based bibliometric analysis for the Journal of Medicine (Baltimore) 2023. [PDF]
Chou W, Chow JC.
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Exploring patient satisfaction and its influencing factors in Chinese internet hospitals: An analysis using two-factor theory and Kano model based on user-generated contents. [PDF]
He Y +17 more
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Demand analysis of health care services for community-dwelling breast cancer survivors based on the Kano model: A cross-sectional study. [PDF]
Zhang M +7 more
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Spiritual care needs and their attributes among Chinese inpatients with advanced breast cancer based on the Kano model: a descriptive cross-sectional study. [PDF]
Wang Z +12 more
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Construction of the whole-process nursing service system for day surgery patient based on the Kano model: A pilot cluster randomized controlled trial. [PDF]
Sun W +7 more
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Brief Review: Kano Model in Healthcare
Here we discuss the use of the Kano Model in the hypothetical example of a re-design of resident conference experience. Kano appreciated that there were a number of attributes to quality. These are discussed in this brief review.
Espinosa, James +3 more
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PurposeThe purpose of this paper is to provide a solution for differentiating must‐be and attractive quality dimensions of the Kano model.Design/methodology/approachThe distance between the three curves of must‐be/attractive dimensions has been assumed as equal and the linear logarithmic transformation has been used in order to compute new k (Kano ...
Arash Shahin, Nasrin Nekuie
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A new fuzzy concept approach for Kano’s model
Expert Systems with Applications, 2009In recent years, two-dimensional quality model addressed by Dr. Kano is proven to be effective. It meets the need of analyzing the requirement of customer. However, the questionnaires and classification evaluation table conducted by Kano in his model are criticized by certain experts. Therefore, this study will apply an approach of fuzzy questionnaires
Yu-Cheng Lee, Sheng-Yen Huang
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