Results 181 to 190 of about 12,732 (237)

Exploring patient satisfaction and its influencing factors in Chinese internet hospitals: An analysis using two-factor theory and Kano model based on user-generated contents. [PDF]

open access: yesDigit Health
He Y   +17 more
europepmc   +1 more source

Brief Review: Kano Model in Healthcare

open access: yesResearch Posters, 2023
Here we discuss the use of the Kano Model in the hypothetical example of a re-design of resident conference experience. Kano appreciated that there were a number of attributes to quality. These are discussed in this brief review.
Espinosa, James   +3 more
openaire   +3 more sources

Development of the Kano model

open access: yesAsian Journal on Quality, 2011
PurposeThe purpose of this paper is to provide a solution for differentiating must‐be and attractive quality dimensions of the Kano model.Design/methodology/approachThe distance between the three curves of must‐be/attractive dimensions has been assumed as equal and the linear logarithmic transformation has been used in order to compute new k (Kano ...
Arash Shahin, Nasrin Nekuie
openaire   +2 more sources

A new fuzzy concept approach for Kano’s model

Expert Systems with Applications, 2009
In recent years, two-dimensional quality model addressed by Dr. Kano is proven to be effective. It meets the need of analyzing the requirement of customer. However, the questionnaires and classification evaluation table conducted by Kano in his model are criticized by certain experts. Therefore, this study will apply an approach of fuzzy questionnaires
Yu-Cheng Lee, Sheng-Yen Huang
openaire   +3 more sources

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