Results 191 to 200 of about 12,732 (237)

The refined Kano's model and its application

Total Quality Management & Business Excellence, 2005
Abstract Kano's model of five categories of quality attributes – attractive, one-dimensional, must-be, indifferent, and reverse quality – is widely used by industries and researchers. However, the model has a deficiency that prevents firms from precisely evaluating the influences of quality attributes.
Ching-Chow Yang
openaire   +3 more sources

Typology of Kano models: a critical review of literature and proposition of a revised model

International Journal of Quality and Reliability Management, 2013
PurposeThe purpose of this paper is to develop and suggest a reference Kano model.Design/methodology/approachExisting Kano models have been classified into three types and, for each type, the curves, together with their corresponding evaluation tables ...
Arash Shahin, Jiju Antony, Sung Hyun Park   +2 more
exaly   +2 more sources

Classifying customer requirements using Kano model and Kano map: the case of hospital services

International Journal of Productivity and Quality Management, 2017
Arash Shahin, Sajad Akasheh
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The reformed analytical Kano model

ICSSSM12, 2012
The traditional Kano's model is widely used by industries and researchers, but some controversy still exists surrounding the classification of quality attributes. Furthermore, the resultant Kano category is not a true quantitative measure. Although the analytical Kano model is proposed to manage these issues, the model still has room for improvements ...
Yu-Cheng Lee, Ya-Li Wang, Shao-Bin Lin
openaire   +1 more source

An Integrated Framework of Refined Kano's and Kano-CKM Models in Classifying Customer Requirements

Journal of Statistics and Management Systems, 2013
AbstractThis study proposed an integrated framework of applying refined Kano's model and Kano-CKM (Customer Knowledge Management) model in classifying customer requirements of Taiwan High Speed Rail in Taiwan. The traditional Kano's model does not take into account the degree of importance of quality attributes.
Hsin-Hung Wu, Jiunn-I Shieh, Yu-Mei Lu
openaire   +1 more source

Integration of FMEA and the Kano model

International Journal of Quality & Reliability Management, 2004
In almost all of the existing resources of failure mode and effect analysis (FMEA), “severity” is being determined from the designers’ point of view, not from the customers’ side. In this paper, a new approach is proposed to enhance FMEA capabilities through its integration with Kano model.
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SERVQUAL, the Kano Model and QFD

2016
The literature on service quality theory and SERVQUAL, the Kano model and QFD, as well as their integrated use in different service sectors are reviewed in this chapter. It is found out that integrating the three tools may yield valuable results that cannot be obtained by using either of them alone. The literature review also revealed that there are no
Low Sui Pheng, Zhu Rui
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Das Kano-Modell der Kundenzufriedenheit

Marketing ZFP, 1996
Die Entstehung des Kano-Modells88 datiert in den 70ern, als die Firma Konica realisierte, dass ihre neue Kamera vollkommen anders sein musste als alle damals auf dem Markt befindlichen. Als die F&E- und die Marketingabteilung Kundeninterviews durchfuhrten, stellten sie fest, dass die Kunden nur geringfugige Anderungen bestehender Modelle erwahnten. Als
Franz Bailom, Hans H. Hinterhuber, Kurt Matzler, Elmar Sauerwein   +3 more
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A Study on Quantification of Kano’s Quality Model

Asian Journal on Quality, 2001
This paper proposes a method for quantifying the types of quality elements proposed by Kano; namely: attractive quality, one‐dimensional quality, and must‐be quality. Kano’s classification of required quality has helped us improve our thinking in product development.
Kentaro Yasuda, Assushi Ootaki, Yasutaka Kainuma   +2 more
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Validität des Kano-Modells

2000
Die Unterscheidung zwischen Validitat und Reliabilitat wird in der Literatur unterschiedlich gehandhabt. Die folgende Unterteilung der Validitat ist in der testtheoretischen Literatur am weitesten verbreitet.330 a) Inhaltsvaliditat: Gewahrleistung, dass die Items eine reprasentative Stichprobe des interessierenden Merkmalbereiches darstellen.
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