Results 1 to 10 of about 35,190 (119)

Identification and Analysis of Productivity Enhancing Dimensions in Lean Service: A Grounded Theory Research [PDF]

open access: yesمدیریت بهره وری, 2021
Most of lean methods are attributed to manufacturing industry where a tangible product is produced. Thus, lean concepts and methods should be reassessed prior to their application to service processes.
Mohadeseh Nikookar   +3 more
doaj   +1 more source

Improving the Quality of Indihome Complaints Service Using Lean Service Method (Case Study of Customer Care Plasa Telkom Solo)

open access: yesJurnal Ilmiah Teknik Industri, 2021
PT. Telkom Indonesia is a company engaged in the telecommunications sector. Nowadays, the necessity for internet networks has increased, notably since the COVID-19 pandemic. Thus, PT.
Eko Pujiyanto   +2 more
doaj   +1 more source

Reducing Customer Complaints in Air Conditioning Installation Services through Lean and MRP Tools: A Case Study

open access: yesProceedings of the Conference on Production Systems and Logistics, 2023
In Latin America, the business services sector is constantly searching for continuous improvement to improve the performance of service operations and service quality. However, merchandise availability must be guaranteed to prevent stockouts and preserve
Aguilar-Cevallos, Silvana   +5 more
doaj   +1 more source

THE IMPORTANCE OF LEAN KNOWLEDGE MANAGEMENT FOR A SUCCESSFUL LEAN MANAGEMENT IMPLEMENTATION IN THE MALAYSIAN PUBLIC SECTOR

open access: yesInternational Journal of Industrial Management, 2022
The Malaysian public sector has implemented many programs to enhance service performance. One of them is lean management. Since the 2000s, lean management has been popular among the public sector to improve service quality and reduce operating costs ...
Zarifa Zulkeflee   +3 more
doaj   +1 more source

Lean Management in an IVF Laboratory

open access: yesFertility & Reproduction, 2023
The early spread of Lean started in the auto industry. Toyota gained knowledge from others and developed its own management system by employing and inventing methods that fit its needs and situation.
Ho Manh Tuong
doaj   +1 more source

ANALISIS KUALITAS PELAYANAN PADA BAGIAN TATA USAHA BERDASARKAN TINGKAT KEPUASAN MAHASISWA

open access: yesJurnal Ilmiah Teknik Industri, 2011
Kepuasan pelanggan merupakan hasil (outcome) yang dirasakan atas penggunanya produk atau jasa, sama atau melebihi harapan yang diinginkan. Pelayanan di bagian Tata Usaha idealnya lebih bersahabat, cepat dan akurat. Ini berarti orientasi layanan di bagian
Muzakiyah   +2 more
doaj   +3 more sources

DEVELOPMENT OF LEAN CONSUMPTION CONCEPT IN IMPROVING PROCUREMENT PROCESS OF NEW ITEM AND PROJECT PROCUREMENT [PDF]

open access: yesRussian Journal of Agricultural and Socio-Economic Sciences, 2019
The concept of Lean Consumption Map was first popularized by (Jones, 2005). Lean consumption is how to emphasize a new focus on “performing more than less”. Many organizations seek to avhieve effeciency and effectivity in their supply chain.
Damayanti D., Syah T.Y.R., Sunaryanto K.
doaj   +1 more source

Aligning key performance indicators with lean management in the service sector: A case study for a Jordanian telecommunication company

open access: yesCogent Engineering, 2022
Lean implementation in the service sector has a dilemma related to defining the gap of the lean system and identifying the flaws in the processes which affect the overall performance and efficiency.
Abdullah Alalawin   +6 more
doaj   +1 more source

Lean philosophy and its applications in the service industry: a review of the current knowledge

open access: yesProduction, 2015
This article presents an in-depth bibliographic study about the creation, principles, evolution, and practices of the lean philosophy oriented to the services sector.
Higor dos Reis Leite   +1 more
doaj   +1 more source

Unveiling the application of Lean principles in car dealerships [PDF]

open access: yesGestão & Produção
This article empirically investigates the implementation of Lean principles through specific tools and practices in service operations, with a focus on car dealerships.
Noel Torres Júnior   +3 more
doaj   +2 more sources

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