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The service concept – a missing link in lean for services
Total Quality Management & Business Excellence, 2023 This paper aims to contribute to the empirical literature on lean implementation for services by examining how the relation between lean implementation and operational performance improvement is moderated by the degree of service concept diffusion.
M.F. van Assen, B.A. Lameijer
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Improving access to health services – Challenges in Lean application [PDF]
, 2015 Purpose: Healthcare organisations face significant productivity pressures and are undergoing major service transformation. This paper serves to disseminate findings from a Lean healthcare project using a NHS Single Point of Access environment as the ...
Bamford, David +7 more
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A New Lean Service Model: The Value of Customer Integration into Service Operations [PDF]
Purpose – The purpose of this thesis is to explore the implications of value co-creation on lean service operations. Given that only customers are able to create value, the integration of customers becomes more and more important.
Arfmann, David
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TOWARDS GREEN THROUGH LEAN/LEAN SIX SIGMA APPROACHES: A LITERATURE REVIEW AT SERVICE INDUSTRY [PDF]
Analele Universităţii Constantin Brâncuşi din Târgu Jiu : Seria Economie, 2017 In the last decades, sustainable development have increasingly gained importance to service industry and lean/Six Sigma approaches are becoming more and more outstanding in order to improve sustainability performance.
RODRIGO GOYANNES GUSMÃO CAIADO +2 more
doaj
The rise of the Lean Service Provider [PDF]
, 1995 Global competition is making significant impacts on pricing for all communications services with consequent downward pressure on operating costs. At the same time capital and current account investment to develop new services and rebuild infrastructures for Broadband, multimedia services etc. is accelerating.
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Service Process Improvement Using Lean Service Management in Driving License Administration
Value: Jurnal Manajemen dan AkuntansiThe service process for issuing Driving Licenses (SIM) at Unit X continues to face long queues and extended waiting times, negatively affecting the effectiveness of public service delivery. This study aims to analyze the service value stream and identify
Choirunisa Octavia, Nurullaily Kartika
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Cogent EngineeringThe study investigates the dimensions that contribute to a remarkable service quality improvement model aimed at explaining and predicting key factors influencing healthcare service quality. It employs a dual approach of Structural Equation Modeling (SEM)
Berhanu Tolosa +3 more
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Technological and Economic Development of Economy, 2018 In the last decades, sustainable development has increasingly gained importance to service industry and the integration between Green, Lean and Six Sigma approaches in service systems is necessary in order to balance the need for operational efficiency ...
Rodrigo Caiado +4 more
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Framework for Lean Management in Industrial Services [PDF]
, 2013 Industrial Service providers face the challenge of generating maximum customer value on the one hand and the efficient utilization of internal resources on the other hand. This challenge is further intensified by a worldwide growing market of industrial service providers.
Günther Schuh, Philipp Stüer
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Pediatric Blood &Cancer, EarlyView.ABSTRACT Background Cytomegalovirus (CMV) is a recognized trigger of immune thrombocytopenia (ITP); however, its incidence and impact on disease course in children remain controversial. Therefore, we aimed to characterize the clinical course of pediatric patients with CMV‐associated ITP.
Oded Gilad +9 more
wiley +1 more source