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Effective toolbox for lean service implementation
International Journal of Services and Standards, 2009Fierce competition in global economy has led to a change in service operation management. Researches argue that lean approach could be used to tackle issues such as how to lower operating cost and increase customer satisfaction. The key questions are what tools and processes can be used to implement the lean effectively and efficiently in service ...
Wenchao Song +2 more
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A lean approach to service development
Clinical Psychology Forum, 2015The service described is required to deliver psychological therapies according to Any Qualified Provider (AQP) specifications and Improving Access to Psychological Therapies (IAPT) guidelines. Quality improvement was underpinned by the Tees, Esk & Wear Valleys NHS Foundation Trust (TEWV) Quality Improvement System (QIS), based on the Toyota ...
Deborah Strachan, Tim Cate
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Lean Service in a Banking Entity
2019 7th International Engineering, Sciences and Technology Conference (IESTEC), 2019We study the case of a financial entity that presented problems due to high wait times and high operation times in the credit process. A diagnosis was made by taking time and route analysis. Therefore, we opted for the implementation of a Lean Service methodology, in order to have an adequate project performance.
Macarena Gamio Estremadoyro +2 more
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Marketing lean initiatives in service industries
Services Marketing Quarterly, 1998ABSTRACT Industries strive for leanness because being lean means being competitive by eliminating the non-value added practices. Historically, lean practices have been used in product manufacturing. The intent of this paper is to provide an indication of how lean initiatives can be developed and implemented by service industries.
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Harvard business review, 2003
Jefferson Pilot Financial, a life insurance and annuities firm, like many U.S. service companies at the end of the 1990s was looking for new ways to grow. Its top managers recognized that JPF needed to differentiate itself in the eyes of its customers, the independent life-insurance advisers who sell and service policies.
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Jefferson Pilot Financial, a life insurance and annuities firm, like many U.S. service companies at the end of the 1990s was looking for new ways to grow. Its top managers recognized that JPF needed to differentiate itself in the eyes of its customers, the independent life-insurance advisers who sell and service policies.
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Lean Office and Service Simplified
2017Organizing by Value Stream Cross-Functional Teams Based on Value Stream Defining Roles by Value Stream within a Department Organizing Activities for Individuals by Value Stream Creating Standard Work for Office and Service Standard Work-What It Is and Its Purpose Elements of Standard Work The "What" Key Points-The "How" and "Why" Time and Timing ...
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Modelling the lean deployment in the healthcare services
International Journal of Process Management and Benchmarking, 2023Surendra Kansara, Rupesh Kumar
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