Assessment of logistics service quality using the Kano model in a logistics-triadic relationship
International Journal of Logistics Management, 2017Su-Han Woo
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MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS
Journal of Business Logistics, 2007Mohammed Rafiq
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The effect of logistics service quality on customer loyalty: case of logistics service industry
South Asian Journal of Business Studies, 2019Waqar Ahmed, Minhaj Ikram
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Halal logistics service quality: conceptual model and empirical evidence
British Food Journal, 2018Suhaiza Zailani +2 more
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Managing operations by a logistics company for sustainable service quality: Indian perspective
Management of Environmental Quality, 2020Anchal Gupta, Rajesh Kumar Singh
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Retail logistics service quality: a crossâcultural survey on customer perceptions
International Journal of Retail and Distribution Management, 2013Rym Bouzaabia, Alexandru Capatina
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An expanded model of logistics service quality: Incorporating logistics information technology
International Journal of Production Economics, 2008Carol C Bienstock, Thomas F Stafford
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Service Quality: A Case Study of Logistics Sector in Iskandar Malaysia Using SERVQUAL Model
Procedia, Social and Behavioral Sciences, 2015Eta Wahab, Nor Hazana Abdullah
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Logistics Service Quality: The Case of Da Nang City
Procedia Engineering, 2016Sabine Limbourg, Mario Cools
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Quality decision of the logistics service supply chain with service quality guarantee
International Journal of Production Research, 2013exaly