Results 321 to 330 of about 920,960 (399)
Some of the next articles are maybe not open access.
Consumer Trust, Value, and Loyalty in Relational Exchanges
Journal of Marketing, 2002Jagdip Singh
exaly +2 more sources
Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty
Internet Research, 2023PurposeThis study investigates whether and how the service quality of artificial intelligence (AI) chatbots affects customer loyalty to an organization.Design/methodology/approachBased on the sequential chain model of service quality loyalty, this study ...
Qian Chen +3 more
semanticscholar +1 more source
Relationships between Service Quality, Brand Image, Customer Satisfaction, and Customer Loyalty
, 2021The service industry has become the driving force of economic development in recent years. With the current fierce competitive situation, competing businesses have continually provided a superior quality of service, and an excellent perceived brand image
S. Dam, Tri Cuong Dam
semanticscholar +1 more source
, 2020
In this era, social media platform is integrated into the marketing strategy. This new technology sets out new mechanisms and communication tools that companies can rely on to interact and engage with actual and potential customers.
Reham Shawky Ebrahim
semanticscholar +1 more source
In this era, social media platform is integrated into the marketing strategy. This new technology sets out new mechanisms and communication tools that companies can rely on to interact and engage with actual and potential customers.
Reham Shawky Ebrahim
semanticscholar +1 more source
E‐satisfaction and e‐loyalty: A contingency framework
, 2003The authors investigate the impact of satisfaction on loyalty in the context of electronic commerce. Findings of this research indicate that although e-satisfaction has an impact on e-loyalty, this relationship is moderated by (a) consumers' individual ...
Rolph E. Anderson, S. Srinivasan
semanticscholar +1 more source
Current Issues in Tourism, 2020
This study examines tourist loyalty in creative tourism comprising of experience quality, perceived value, satisfaction, and motivation as its antecedents and assesses the mediation role of motivation in the development of tourist loyalty.
D. Suhartanto +4 more
semanticscholar +1 more source
This study examines tourist loyalty in creative tourism comprising of experience quality, perceived value, satisfaction, and motivation as its antecedents and assesses the mediation role of motivation in the development of tourist loyalty.
D. Suhartanto +4 more
semanticscholar +1 more source
Journal of Hospitality Marketing & Management, 2020
The study discusses artificial intelligence (AI) – powered applications as a commercial service with a focus on the hotel industry. This research is approached from the customers’ perspective and examines how AI and employee service quality influence ...
C. Prentice +2 more
semanticscholar +1 more source
The study discusses artificial intelligence (AI) – powered applications as a commercial service with a focus on the hotel industry. This research is approached from the customers’ perspective and examines how AI and employee service quality influence ...
C. Prentice +2 more
semanticscholar +1 more source
Journal of Relationship Marketing, 2020
This study investigates the impact of customer relationship management (CRM) and company reputation on customer loyalty with customer satisfaction mediating the relation among small and medium-sized enterprises.
R. Khan +3 more
semanticscholar +1 more source
This study investigates the impact of customer relationship management (CRM) and company reputation on customer loyalty with customer satisfaction mediating the relation among small and medium-sized enterprises.
R. Khan +3 more
semanticscholar +1 more source
Journal of Applied Psychology, 2005
This study examined the mediating role of service climate in the prediction of employee performance and customer loyalty. Contact employees (N=342) from 114 service units (58 hotel front desks and 56 restaurants) provided information about organizational
M. Salanova, S. Agut, J. Peiró
semanticscholar +1 more source
This study examined the mediating role of service climate in the prediction of employee performance and customer loyalty. Contact employees (N=342) from 114 service units (58 hotel front desks and 56 restaurants) provided information about organizational
M. Salanova, S. Agut, J. Peiró
semanticscholar +1 more source
Journal of Travel Research, 2020
Hosting ethnically and culturally rich religious festivals provides visitors a glimpse into how a sense of togetherness and faith are not only established but strengthened through shared beliefs and ritualistic behavior.
V. Patwardhan +5 more
semanticscholar +1 more source
Hosting ethnically and culturally rich religious festivals provides visitors a glimpse into how a sense of togetherness and faith are not only established but strengthened through shared beliefs and ritualistic behavior.
V. Patwardhan +5 more
semanticscholar +1 more source