Results 181 to 190 of about 2,435,522 (247)
Business Strategy and the Environment, EarlyView.ABSTRACT This narrative review examines the intersection of artificial intelligence, environmental, social and governance (ESG) strategies and sustainable value creation in contemporary business environments. As organisations face mounting pressure to demonstrate environmental stewardship, social responsibility and governance excellence, artificial ...
Emmanuel Junior Tenakwah +2 more
wiley +1 more source
Measuring Corporate Energy Transition Through Web‐Based Evidence and Large Language Models
Business Strategy and the Environment, EarlyView.ABSTRACT This paper proposes a scalable method to measure firm‐level engagement with the energy transition using corporate website disclosures and large language models (LLMs). We construct a restrictive, policy‐aligned rubric that codes evidence of (i) energy efficiency improvements, (ii) decarbonization and emissions‐reduction strategies, and (iii ...
Xavier Martínez‐Barbero +2 more
wiley +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Firms increasingly disclose environmental product information. Yet little is known about how the format of such information shapes consumer responses. This research examines how the degree of numerical precision in environmental product information influences consumers' responses, particularly their purchase intentions and willingness to pay ...
Jacob Hörisch, Tim Schroll
wiley +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Artificial intelligence (AI) has the potential to aid firms' transition toward a circular economy (CE). However, empirical research on how small and medium‐sized enterprises use AI to support this transition is limited. Using the Gioia methodology, we analyze 25 in‐depth, semi‐structured interviews with top managers of companies within a local
Abdollah Mohammadparast Tabas +3 more
wiley +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Green claims pervade corporate communications, yet their informational value varies because stakeholders process them under bounded rationality—scarce attention and costly verification. This paper develops a conceptual signalling framework in which three parameters—signal diagnosticity (D), verification frictions (V) and available attention (A)
Luca Lancini
wiley +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Entrepreneurial ecosystems (EEs) are systems shaping innovation and sustainable development, yet limited evidence exists on the relative predictive contribution of their components to sustainable value creation. This study examines associations between six EE dimensions and environmental, social and economic value creation among 245 knowledge ...
Damaris Chieregato Vicentin +4 more
wiley +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Sustainability awards have become an increasingly visible mechanism for recognising firms' environmental and social performance. This paper examines the individual and combined effects of climate change disclosure and the external assurance of sustainability reports on firms' likelihood of receiving awards for sustainability performance. Using
Isabel‐María García‐Sánchez +3 more
wiley +1 more source
Journal of Consumer Behaviour, EarlyView.ABSTRACT The purpose of this study is to explore the different phases of social media influencers in firm‐based marketing campaigns using a content analysis. The authors categorized the existing studies into twenty (20) major themes of social media influencers in consumer engagement by considering the analytical framework of Maciel and Fischer ...
Prakash Singh +2 more
wiley +1 more source
AI Chatbots Versus Human Agents for Customer Service: A Social Belonging Perspective
Journal of Consumer Behaviour, EarlyView.ABSTRACT Artificial intelligence (AI) has rapidly transformed customer service, leading to the widespread adoption of AI‐driven chatbots. Despite these advances, consumers consistently prefer human agents over AI chatbots, as documented in both academic research and industry reports. This research proposes a Social Belonging Perspective to explain this
Linwan Wu, Chi Zhang, Kai Tian
wiley +1 more source
Mitigating Chatbot Service Failures: The Roles of Anthropomorphism, Acknowledgment, and Apology
Journal of Consumer Behaviour, EarlyView.ABSTRACT This study examines how chatbot anthropomorphism shapes consumer responses to service failure by distinguishing between process failure and outcome failure and by testing alternative recovery responses. Across three pretests (N = 30, 120 and 240) and two scenario‐based experiments (Study 1: N = 346; Study 2: N = 778), consumers evaluated ...
Juyon Lee, Wujin Chu, Rajat Roy
wiley +1 more source