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Marketing health services: the engineering of satisfaction.

Health progress (Saint Louis, Mo.), 1985
Service marketing is the engineering of satisfaction, and the key to success is to identify and influence potential customers' expectations and then to fulfill those expectations. Patient satisfaction largely determines both a program's revenues and expenditures and the effectiveness of care received by patients. A program's ability to satisfy patients
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Marketing Health Services to Elderly Couples:

Journal of Hospital Marketing, 1990
This paper examines the nature of mature market spousal role specialization for health services. The data show that spouses indicate similar role specialization and decision making when sampled independently. This information together with responses to qualitative variables help to develop suggestions for the marketing of health services to this ...
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Marketing of Health Insurance Services

Health Marketing Quarterly, 1985
W L, Smith, V, Kothari
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Markets, Hierarchies and the Regulation of the National Health Service

Accounting and Business Research, 1993
This paper draws on the markets and hierarchies perspective as originally espoused by Williamson and developed by Ouchi in examining the governance of the National Health Service.
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Market oriented reforms of health services: A non-parametric analysis

The Service Industries Journal, 2006
During the 1990s the UK carried out one of the first experiments at introducing competition for hospital services, on the assumption that this would enhance their efficiency. This paper analyses this assumption by estimating DEA frontiers and calculating Malmquist indexes of TFP in order to measure the changes in productivity and technical efficiency ...
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Transfer of services to emerging markets – mobile services, m-payment & m-health

2010
Transferring of services from one market to another can bring economy of scales to the development effort and help to enable service transparency for international roamers. In particular, transfer of services from developed markets to emerging markets can help to accelerate the pace of development in emerging markets and equalize the service parity ...
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A Market Model for the Purchase of Mental Health Services

Health Marketing Quarterly, 1984
W A, Thompson, R A, Ouellette
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