Results 151 to 160 of about 169,200 (291)

Apology and Compensation: Impact on Customer Forgiveness and Negative Word-of-Mouth (WOM)

Jurnal Manajemen dan Wirausaha, 2019
The service provider cannot totally guarantee the service process without any failure at all. This study aimed to measure the influence of service recovery strategy towards customer forgiveness and negative word-of-mouth (WOM) as the effect of service ...
Resekiani Mas Bakar, Nurul Hidayati, Inastuti Retno Giffani   +2 more
doaj  

What are the possibilities for promoting teacher resilience at the school level? Insights from the co‐development of a participatory approach in England

British Educational Research Journal, EarlyView.
Abstract Alongside the growing teacher supply crisis, there are widespread concerns about the mental health and well‐being of teachers, leading to a growing interest in the concept of teacher resilience. In this article, we investigate the possibilities for promoting teacher resilience at the school level using a novel participatory approach. We report
Steph Ainsworth, Carrie Adamson, Claire Agius, Jeremy Oldfield   +3 more
wiley   +1 more source

APOLOGY AND COMPENSATION STRATEGY ON CUSTOMER FORGIVENESS AND NEGATIVE WORD OF MOUTH

Jurnal Manajemen dan Wirausaha, 2019
The service provider could not totally guarantee the service process without any failure at all. This study aims to measure the influence of service recovery strategy towards customer forgiveness and negative word-of-mouth (WOM) as the effect of service ...
Resekiani Mas Bakar, Nurul Hidayati, Inastuti Retno Giffani   +2 more
doaj  

Single‐subject designs in character education: Methods for rigorous, contextual, and practitioner‐led research

British Educational Research Journal, EarlyView.
Abstract Character education research is often constrained by blunt methodological tools. Surveys capture breadth without depth; case studies offer richness but lack replicability; and randomised controlled trials (RCTs), though indispensable at the policy level, are costly, disruptive and ill‐suited to everyday practice with individual pupils.
Shane McLoughlin
wiley   +1 more source

How employees respond to customer anger and sadness: emotional reciprocity and recovery strategies in service failures. [PDF]

Front Psychol
Song P, Wang Y, Yang Y, Li Y.
europepmc   +1 more source

National Environmental Policies and Corporate Green Innovation: The Mirroring Versus Substitution Hypotheses

Business Strategy and the Environment, EarlyView.
ABSTRACT Drawing on comparative institutional theory, we study the nature and magnitude of the effects of national environmental policies on corporate green innovation in developed versus emerging markets. Using a sample of 1831 listed firms in 34 countries from 2002 to 2020, we find that national environmental policies increase corporate green ...
Ivan Miroshnychenko, Knut Haanaes, Julia Binder   +2 more
wiley   +1 more source

Food Safety Knowledge and Foodborne Pathogen Awareness Among Food Truck Customers. [PDF]

Foods
Farrash M, Shatwan IM, Althaiban MA.
europepmc   +1 more source

Sailing From Penalties to Accountability: Business Strategies and Governance for Firms to Innovate After Environmental Misconduct

Business Strategy and the Environment, EarlyView.
ABSTRACT Firms' continuous pursuit of making a profit in the competitive market may ignore the actions related to environmental responsibilities. This set of actions for financial gains constitutes environmental misconduct, which not only harms ecosystems and communities but also brings reputational damage. Negative press and social media amplification
Ashutosh Singh, Salwa Saleh Almasabi, Ajay Kumar Patel, Priyanka Malik   +3 more
wiley   +1 more source

Retrial queueing system with several input flows, negative customers and LCFS PR discipline

, 2000
A single-server queueing system with K (K >=1) independent Poisson °ows of customers is considered. The customers are located in an orbit of retrial customers.
SALERNO, Saverio, I. ATENCIA, D'APICE, Ciro, MANZO, Rosanna   +3 more
core  

What can shopping transactional data reveal about relative prevalence of menstrual pain and period poverty in England? [PDF]

PLOS Digit Health
Sivill V, Ljevar V, Goulding J, Skatova A.   +3 more
europepmc   +1 more source