Results 251 to 260 of about 169,200 (291)
Queueing network with negative customers and the route change
2009 International Conference on Ultra Modern Telecommunications & Workshops, 2009 A queueing network with negative customers (G-network) is considered with the Poisson flow of positive customers, four types of nodes, and dependent service at different nodes. Every customer arriving at the network is determined by a set of random parameters: customer route, the length of customer route, customer size and its service time at each ...
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An inventory model with negative customers and service interruptions
International Journal of Mathematics in Operational Research, 2016Summary: In this paper, we consider a single server queueing system with inventory wherein customers arrive according to Poisson process. A customer turns out to be an ordinary customer or a negative customer. An ordinary customer, on arrival, joins the queue and a negative customer, on the other hand, does not join the queue but takes away one waiting
K Jyothsna
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Negative Customer Experience in Lifestyle Hotels
2021The primary purpose of the present research is to develop a methodology which can accurately analyse online public reviews on Google using Netnography studies combined with text mining analyses. By analysing the current techniques applied to a lifestyle hotel brand in nine properties in different countries and carefully studying how negative reviews ...
Manoel Vitor Santos +1 more
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Determinants of negative customer engagement behaviours
Journal of Services Marketing, 2019PurposeUnderstanding negative customer engagement is important as it is argued that negative information has a stronger impact on a customer’s brand perception and purchase decision than that of positive information. Hence, this paper aims to propose new determinants of negatively valenced customer engagement, including disengaged and negatively ...
Diem Khac Xuan Do +2 more
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Queueing networks by negative customers and negative queue lengths
Journal of Applied Probability, 1993A number of papers have recently appeared in the literature in which customers, in moving from node to node in the network arrive as either a positive customer or as a batch of negative customers. A positive customer joining its queue increases the number of customers at the queue by 1 and each negative customer decreases the queue length by 1, if ...
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Reacting to negative online customer reviews
Journal of Service Theory and Practice, 2019PurposeThe purpose of this paper is to investigate the effects of explanation and compensation, as specific accommodative management responses to negative online customer reviews, on potential customers.Design/methodology/approachThe scenario-based online experiment with 306 participants investigates the effects of explanation and compensation on ...
Rico Piehler +3 more
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Sojourn times in single-server queues by negative customers
Journal of Applied Probability, 1993We derive expressions for the Laplace transform of the sojourn time density in a single-server queue with exponential service times and independent Poisson arrival streams of both ordinary, positive customers and negative customers which eliminate a positive customer if present.
Harrison, P. G., Pitel, E.
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2020
Generally defined as a customer's active interactions with a brand or firm that results in value co-creation, customer engagement has received significant attention from both marketing scholars and practitioners in recent years. Different from traditional marketing that focuses on customer purchase, engagement marketing encourages customers to ...
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Generally defined as a customer's active interactions with a brand or firm that results in value co-creation, customer engagement has received significant attention from both marketing scholars and practitioners in recent years. Different from traditional marketing that focuses on customer purchase, engagement marketing encourages customers to ...
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A multi-server perishable inventory system with negative customer
Computers & Industrial Engineering, 2011Research highlights? Studied a multi-server Inventory System with Service Facility. ? Derived the stability condition for the system and the solution is expressed in matrix geometric solution. ? Derived various system performance measures in steady state and calculated the total expected cost rate. ? Behaviour of the total expected cost rate is studied
Venkata S. S. Yadavalli +3 more
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