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The Mediation Effects of Social Media Usage and Sharing Fake News about Companies
Behavioral Sciences, 2022 Trust in social media information is gaining in importance and relevance for both companies and individuals as nowadays contemporary society is confronted with a wave of fake news about daily life situations, brands, organizations, etc.
Daniel-Rareș Obadă +1 more
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The relationship between online trust, customer engagement and EWOM
Ho Chi Minh City Open University Journal of Science - Economics and Business Administration, 2019 This study aims to investigate the influence of e-quality and online trust on customer engagement and e-word of mouth. In particular, this study explored and analyzed a relatively new relationship, the impact of customer engagement on e-word of mouth ...
Nguyen Ngoc Dan Thanh, Nguyen Thuy Binh
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IEEE Access, 2022 Consumers are reluctant to engage in e-commerce, due in part, to a lack of trust in the e-merchants, in the e-commerce technology and in the business process.
Cong Cao, Shanshan Huang
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To Trust or Not to Trust? Predicting Online Trusts Using Trust Antecedent Framework
2009 Ninth IEEE International Conference on Data Mining, 2009 This paper analyzes the trustor and trustee factors that lead to inter-personal trust using a well studied Trust Antecedent framework in management science \cite{mayer}. To apply these factors to trust ranking problem in online rating systems, we derive features that correspond to each factor and develop different trust ranking models. The advantage of
Viet-An Nguyen +3 more
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Journal of Electronic Commerce in Organizations, 2004 Consumer trust is widely heralded as an essential element for the success of electronic commerce, yet the concept itself is still clouded in confusion by the numerous definitions and points of view held across multiple disciplines. It is the aim of this paper to synthesise the viewpoints from across the disciplines and bring them together in a multi ...
Tan, F. B., Sutherland, P.
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How do customer anxiety levels impact relationship marketing in electronic commerce?
Cogent Business & Management, 2022 E-commerce is no longer a transaction in developed countries but has been popular worldwide. However, building long-term customer relationships is challenging for online businesses because of consumers’ anxiety levels in the transaction process.
Bui Thanh Khoa, Tran Trong Huynh
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Trust in online information [PDF]
, 2012 The introduction of the Internet has made it very easy to gain information on any topic imaginable. The downside of this development is that it has become much harder to evaluate the credibility of this information, as it is often unclear who the author is.
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Dominant Factors for Online Trust [PDF]
2008 International Conference on Cyberworlds, 2008 The uses of the World Wide Web on the Internet for commerce and information access continue to expand. The e-commerce business has proven to be a promising channel of choice for consumers as it is gradually transforming into a mainstream business activity. However, lack of trust has been identified as a major obstacle to the adoption of online shopping.
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ONLINE TRUST DEVELOPMENT IN ONLINE SHOPPING
Journal of Information System and Technology Management, 2020 Emerging technologies have helped everyone get through their daily tasks and become easier. however, it is still a concern for many people to use technology because they do not know how to trust someone in helping to solve something. In many previous types of research, the focus has been found in the relationship between consumer trust and its ...
Fatin Farhana Kamis +1 more
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Modeling the Trust in Online Shops Using Fuzzy Cognitive Mapping-Edited [PDF]
کاوشهای مدیریت بازرگانی, 2015 Complementary to the increasing popularity of the internet and WWW, e-commerce has become a significant global economic force. The online retail stores need to attract more visitors and convert them to customers. To achieve this goal these stores need to
Farshid Farasat +1 more
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