Results 161 to 170 of about 45,559 (253)

Development of Customer Related Experience Stressors (CES) Scale: Focused on Front‐Line Hotel Employees

open access: yesInternational Journal of Tourism Research, Volume 28, Issue 3, May/June 2026.
ABSTRACT In hotel industry, the excellent service quality through a positive connection can cause customer satisfaction and loyalty, which is directly related to the hotel's revenue. Therefore, the fact that front‐line employees must always treat all customers politely and kindly at the service point of contact can be stressful, resulting in emotional ...
Myoungjin Yu, Sunghyup Sean Hyun
wiley   +1 more source

Don't You Know That You're Toxic? How Influencer‐Driven Misinformation Fuels Online Toxicity

open access: yesPsychology &Marketing, Volume 43, Issue 5, Page 1160-1181, May 2026.
ABSTRACT Research on misinformation has focused on message content and cognitive bias, overlooking how source type shapes toxic engagement. This study addresses that gap by showing that influencer‐driven misinformation does not merely increase toxicity: it reconfigures its nature and persistence through relational and social influence mechanisms ...
Giandomenico Di Domenico   +2 more
wiley   +1 more source

The Perils of Climate Catastrophism: A Call to Situate Crisis and Change

open access: yesWIREs Climate Change, Volume 17, Issue 3, May/June 2026.
Original image taken by John Englart and published on Flickr (https://flickr.com/photos/81043308@N00/33366528414) and then subsequently on Wikipedia (https://commons.wikimedia.org/wiki/File:Climate_emergency_‐_Melbourne_‐MarchforScience_on_‐Earthday_(33366528414).jpg) under the Creative Commons Attribution‐Share Alike 2.0 Generic license.
Karen Bickerstaff
wiley   +1 more source

Striking a balance: Stakeholder perceptions of risk in horse racing

open access: yesEquine Veterinary Journal, Volume 58, Issue 3, Page 814-823, May 2026.
Abstract Background Thoroughbred racing is a major industry, and in recent years public concerns about equine safety have become more prominent, particularly in relation to on‐track injuries and fatalities. This has challenged the industry's social licence to operate (SLO).
Jessie McCarthy   +2 more
wiley   +1 more source

The negative impact of organizational cynicism on physicians and nurses. [PDF]

open access: yesHealth Care Manag (Frederick), 2014
Volpe RL   +4 more
europepmc   +1 more source

Reflecting on experiences of resident redeployment during the COVID‐19 pandemic: Implications for leadership and theory beyond the crisis

open access: yesMedical Education, Volume 60, Issue 5, Page 513-523, May 2026.
Abstract Introduction This study explored medical residents' experiences of redeployment during the COVID‐19 pandemic. With the benefit of time and reflection, this study went beyond an ‘educational deficit’ perspective on redeployment and examined these experiences to better understand enduring tensions in medical education, prepare leaders for ...
Paula Rowland   +4 more
wiley   +1 more source

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