Experiences and perspectives of older patients with a return visit to the emergency department within 30 days: patient journey mapping. [PDF]
Eur Geriatr Med, 2022 To achieve patient-centered care for older patients at the emergency department (ED) it is important to include their perspective and experience, and this can be done through the patient journey method.
Schouten B +6 more
europepmc +2 more sources
Drowning in delays: a patient journey mapping analysis of child drowning care in rural India. [PDF]
BMJ OpenObjectives Immediate or urgent and appropriate postevent response to child drowning is crucial to decrease mortality and morbidity. However, these responses are often delayed, especially in low-income contexts.
Jagnoor J, Gupta M.
europepmc +2 more sources
Putting people at the center: methods for patient journey mapping of viral hepatitis services across two LMICs in the Asia Pacific. [PDF]
BMC Health Serv ResTo ensure that health services are high-quality, trusted and used by the population, their design and improvement should start from the perspective of what matters to people.
Holt B +18 more
europepmc +2 more sources
Patient Journey Map: Metal Hypersensitivity
Journal of Patient Experience, 2023 In this study, we highlight patients’ experiences with metal hypersensitivity (MH) after receiving implantable medical devices (IMDs). We aim to identify gaps in clinical care and improve outcomes for individuals who have or may be sensitive to metals.
J. Adrienne Lagura +5 more
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PNS187 DEVELOPMENT OF A MIXED-METHOD APPROACH TO CAPTURING AND COMMUNICATING THE PATIENT JOURNEY (PATIENT JOURNEY MAPPING) [PDF]
Value in Health, 2020 S. Riaz, C. Solem, R. Jones
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Mapping the Patient’s Journey in Healthcare through Process Mining [PDF]
International Journal of Environmental Research and Public Health, 2020 Nowadays, assessing and improving customer experience has become a priority, and has emerged as a key differentiator for business and organizations worldwide. A customer journey (CJ) is a strategic tool, a map of the steps customers follow when engaging with a company or organization to obtain a product or service.
Michael Arias +6 more
openaire +3 more sources
Uncovering 'Weak signals' through patient journey mapping to inform the future redesign of the medical consultation room. [PDF]
BMC Health Serv ResDesigning hospital environments requires balancing functional efficiency with patient-centered care. Subtle environmental and procedural frictions, often overlooked in traditional evaluations, can significantly affect patient experiences.
Cunha AS, Cordeiro JV, Victorino G.
europepmc +2 more sources
Perioperative transition experience of patients undergoing shoulder arthroscopy day surgery: a qualitative exploratory study using patient journey mapping. [PDF]
BMC Musculoskelet DisordWith the advancement of orthopedic enhanced recovery after surgery (ERAS), the frequency of orthopedic procedures performed as day surgeries has increased.
Hu R +5 more
europepmc +2 more sources
Knowledge Management & E-Learning: An International Journal, 2020 Patient journey mapping represents a visual approach to documenting and analysing the experiences and stories of patients as they move through healthcare systems.
Andre W. Kushniruk, Avi Parush
doaj +1 more source
BMC Health Services Research, 2021 Background Journey mapping involves the creation of visual narrative timelines depicting the multidimensional relationship between a consumer and a service.
Stephanie Ly, Fiona Runacres, Peter Poon
doaj +1 more source