Results 201 to 210 of about 1,055,859 (219)

Measuring Service Quality in E-Retailing

Journal of Service Research, 2006
Joel Collier, Carol Bienstock
exaly  

An assessment of customers’ e-service quality perception, satisfaction and intention

International Journal of Information Management, 2010
Peeter Kirs, Kallol K Bagchi
exaly  

Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam

International Journal of Educational Technology in Higher Education, 2019
Yam Limbu, Long Pham
exaly  

Interpersonal service quality, self-service technology (SST) service quality, and retail patronage

Journal of Retailing and Consumer Services, 2013
Kiseol Yang
exaly  

The evaluation of airline service quality by fuzzy MCDM

Tourism Management, 2002
Sheng-Hshiung Tsaur, Chang-Hua Yen
exaly  

Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty

Journal of Retailing and Consumer Services, 2017
Murali Sambasivan
exaly  

Service quality dimensions: an examination of Grönroos’s service quality model

Managing Service Quality, 2004
Gi-Du Kang
exaly  

A survey on service quality description

ACM Computing Surveys, 2013
Cinzia Cappiello, Ivona Brandić, Pierluigi Plebani   +2 more
exaly  

Service loyalty: The effects of service quality and the mediating role of customer satisfaction

European Journal of Marketing, 2002
Albert Caruana
exaly  

Linking perceived service quality and service loyalty: a multi‐dimensional perspective

European Journal of Marketing, 1999
Martin Wetzels, Ko de Ruyter, Josée Bloemer   +2 more
exaly