Results 141 to 150 of about 2,528,623 (152)

Does Service Recovery Affect Satisfaction and Customer Loyalty? An Empirical Study of Airline Services

Journal of Air Transport Management, 2010
Yu-Hern Chang
exaly  

The Roles of Justice and Customer Satisfaction in Customer Retention: A Lesson From Service Recovery

Journal of Business Ethics, 2013
Noel Yee-Man Siu
exaly  

Cultural Moderation in the Formation of Recovery Satisfaction Judgments: A Cognitive-Affective Perspective

Journal of Service Research, 2010
Klaus Schoefer
exaly  

The Impact of Process Recovery Communication on Customer Satisfaction, Repurchase Intentions, and Word-of-Mouth Intentions

Journal of Service Research, 2012
Yves Van Vaerenbergh, Iris Vermeir, Bart Lariviere   +2 more
exaly  

Justice Strategy Options for Increased Customer Satisfaction in a Services Recovery Setting

Journal of Business Research, 2001
Janet McColl-Kennedy, Beverley Sparks
exaly  

Effect of Service Recovery on Customers’ Perceived Justice, Satisfaction, and Word-of-Mouth Intentions on Online Shopping Websites

Journal of Retailing and Consumer Services, 2017
Yoo-Kyoung Seock, Na Young Jung
exaly  

Joint Effect of Service Recovery Types and Times on Customer Satisfaction in Lodging

Journal of Hospitality and Tourism Management, 2019
Dan Jin, Fan Alei, Annmarie Nicely
exaly  

An Assessment of the Reach to Recovery Program

Ca-A Cancer Journal for Clinicians, 1985
exaly  

Service Recovery Satisfaction in Offline and Online Experiences

Marketing Intelligence and Planning, 2019
Raphaël Odoom, Robert Ebo Hinson, George Cudjoe Agbemabiese   +2 more
exaly  

Pre-Recovery Emotions and Satisfaction: A Moderated Mediation Model of Service Recovery and Reputation in the Banking Sector

European Management Journal, 2017
Pinar Başgöze
exaly