Results 151 to 152 of about 2,528,623 (152)
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The Influence of Emotions on Customer's Cognitive Evaluations and Satisfaction in a Service Failure and Recovery Context

Service Industries Journal, 2008
Rodolfo Vázquez-Casielles   +1 more
exaly  

Informational or Emotional? Exploring the Relative Effects of Chatbots’ Self-Recovery Strategies on Consumer Satisfaction

Journal of Retailing and Consumer Services
exaly  
service recovery
service failure
service recovery satisfaction
satisfaction
customer loyalty
patient satisfaction
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