Process Variation as a Determinant of Service Quality and Bank Performance: Evidence from the Retail Banking Study [PDF]
Conventional wisdom in retail banking states that firm performance is dependent on higher average process performance. This paper refutes conventional wisdom and provides empirical evidence, which demonstrates that low process variation contributes ...
Frances X. Frei +2 more
core
Introduction. The impact of the money supply on retail lending can vary significantly across Russian regions due to heterogeneity in banking infrastructureand household incomes.
Irina E. Shapiro, Sergei N. Shchemelev
doaj +1 more source
International business of banking: the pricing example of retail currency spreads [PDF]
In this paper the pricing of a specific service of currency exchange based on the retail exchange rate spreads is studied on the example of four international banking groups. The aim of this study is to explore pricing of currency exchange services based
Enn Listra
doaj
Climate Change Risk and Financial Stability: Implications for European Banking Institutions
ABSTRACT This study examines whether climate change risk weakens banking‐system stability in the European Union and assesses how renewable energy adoption and energy‐related taxation moderate this relationship. Using panel data for 27 EU countries from 2012 to 2022 and applying fixed‐effects OLS, two‐stage least squares (2SLS), and robust generalized ...
Md Yousuf Ali
wiley +1 more source
The Importance of Perceived Service Value in Retail Banking Services
Purpose – In many industries, perceived service value is found to be a significant mediator between perceived service quality and customer satisfaction and loyalty. Therefore, this paper aims to test a conceptual model of perceived service value with its
Aleksandra Pisnik +2 more
doaj
Board Networks and Corporate Carbon Emissions: A Cross‐Country Analysis of Causal Effects
ABSTRACT This study examines whether board networks influence corporate carbon emissions and the strategic pathways through which firms decarbonize. Using a sample of 1952 firms across 48 countries from 2003 to 2020, we employ dynamic stacked regressions that exploit exogenous carbon‐regulation shocks affecting firms connected through shared third ...
Katarzyna Burzynska +3 more
wiley +1 more source
Regional Versus Global Integration of Euro Zone Retail Banking Markets: Understanding the Recent Evidence from Price-Based Integration Measures [PDF]
This study investigates the current state of euro zone banking market integration by applying convergence and cointegration measures to mortgage and short-term corporate loan markets.
Kleimeier,Stefanie, Sander,Harald
core +1 more source
At the request of the National Treasury of the Republic of South Africa, the World Bank Group (WBG) undertook a Retail Banking Diagnostic focusing on the provision of consumer transactional accounts and fixed deposits by retail banks in South Africa. The aim of the Retail Banking Diagnostic was to identify potential deficiencies from a fair-treatment ...
openaire +3 more sources
Changing boundaries and structure of a technological system: lessons from UK retail banking [PDF]
This article investigates the factors that have induced and shaped the process of industry evolution of banking in the United Kingdom and, in particular, the reorganization of the retail payments system.
Davide Consoli
core +3 more sources
ESG Controversies in Global Firms: A Black Mark?
ABSTRACT Despite increasing attention paid by companies to sustainability, there is still evidence of environmental, social and governance (commonly referred to as ESG) scandals. As research on this topic is scant, this paper aims to analyse the impact of ESG controversies on firms' sustainability practices, that is, ESG policies, as well as ...
Beatrice Bais, Guido Orzes, Marco Sartor
wiley +1 more source

