Results 271 to 280 of about 11,532 (312)
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Unethical sales practices in retail banking

International Journal of Bank Marketing, 2020
Purpose This study examines the salesperson-driven unethical behavior toward consumers in the retail banking context. Design/methodology/approach Consumer posts on an online social platform were analyzed using content analysis. Cluster
openaire   +2 more sources

AI in Retail Banking

Abstract Retail banking serves as the primary interface between the financial system and society, and thus AI advances in this field are highly visible and potentially disruptive. This article synthesizes numerous publicly communicated bank use cases, recent academic research, and insights from expert interviews to systematize current
Lars Hornuf, Matthias Mattusch
openaire   +1 more source

Competition in retail banking

Long Range Planning, 1982
Abstract This article analyses the reasons for increased competition in retail banking. The author emphasizes the willingness of his and other banks to respond to the changing requirements of customers and describes innovations in the banking industry. The conclusion suggests how the banks' range of products and services may develop in the future.
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Retail banking

2013
U predavanju su prikazane osnove upravljanja odnosima s klijentima te retail bankarstva na primjerima iz svakodnevne prakse.
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Developments in retail banking

Data Processing, 1985
Abstract Changes in technology in banking are happening every day. Many countries, including the UK, are looking at electronic funds transfer at the point of sale (EFTPOS) systems, which should eventually cut costs in handling cash, cheques and credit cards.
openaire   +1 more source

Digitalization in Retail Banking

2020
Traditional banks keep information about their clients just for themselves and do most of the business with their clients on a direct basis, without showing them all options on the market they have. Home banks have an information advantage over competing financial institutions but the digital transformation of the banking industry may completely change
openaire   +1 more source

Transforming Retail Banking

1999
Abstract A substantial segment of the American work force may be facing a future of “lousy jobs.” The essays collected in Burt less (1990), for example, suggest that workers with high levels of education and sought-after skills face excellent opportunities, but that prospects for workers with high school educations or less are bleak ...
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Retail Banking

2014
Andrew Bowman   +4 more
openaire   +2 more sources

Value co-creation and social media: Investigating antecedents and influencing factors in the U.S. retail banking industry

Journal of Retailing and Consumer Services, 2021
Lars-Erik Casper Ferm, Park Thaichon
exaly  

Customer acceptance of frontline service robots in retail banking: A qualitative approach

Journal of Service Management, 2022
Amelia Amelia, Christine Mathies
exaly  

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