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Service failure diagnosis in service function chain
2017 19th Asia-Pacific Network Operations and Management Symposium (APNOMS), 2017Network function virtualization (NFV) is a powerful emerging technique with widespread applicability. It provides Network Functions (NFs) through software virtualization techniques that decouple software and hardware. Some connected network functions constitute a service function chain (SFC).
Shilei Zhang +3 more
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Recovering service failure through resource integration
The Service Industries Journal, 2014Customers and employees can co-create a resolution following a service failure through integrating their resources. Their activities and interactions during resource-integration shape the customers' service recovery experiences. Prior research overlooks resource integration between all involved actors in a co-created service recovery process.
Xu, Yingzi +3 more
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Recovering from service failure
Strategic Direction, 2006PurposeReviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.FindingsThe authors make a clear statement about the ...
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Health services management, 1988
Treatment of end stage renal disease (ESRD) by dialysis or renal transplantation has been available for 20 years. This article considers four issues in the management of ESRD services in the UK. First, there remains inadequate evidence on which treatment is best for which patient. Second, the recent increase in continuous ambulatory peritoneal dialysis
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Treatment of end stage renal disease (ESRD) by dialysis or renal transplantation has been available for 20 years. This article considers four issues in the management of ESRD services in the UK. First, there remains inadequate evidence on which treatment is best for which patient. Second, the recent increase in continuous ambulatory peritoneal dialysis
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Internet service performance failure detection
ACM SIGMETRICS Performance Evaluation Review, 1998The increasing complexity of computer networks and our increasing dependence on them means enforcing reliability requirements is both more challenging and more critical. The expansion of network services to include both traditional interconnect services and user-oriented services such as the web and email has guaranteed both the increased complexity of
Amy Ward, Peter Glynn, Kathy Richardson
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Service failure recovery in China
International Journal of Contemporary Hospitality Management, 2004In the hotel industry, exceptional service failure recovery is a key determinant of customer satisfaction and loyalty. Western‐based hotel corporations should adapt their failure recovery training programs for their properties in China. Adjustments are necessary because of differences in cognitive processing.
Vincent P. Magnini, John B. Ford
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Identifying Customer Service Failures
1989Success in customer service means having the right product or service at the right place at the right time, in the right condition and at the right price. It also means that the customer service department has met its company marketing and profit goals.
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Checking and Cracking — Failure before Service
CoatingsPro, 2014Problems on a pipeline before installation? Find out the culprit behind these two common coatings problems.
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Integrative oncology: Addressing the global challenges of cancer prevention and treatment
Ca-A Cancer Journal for Clinicians, 2022Jun J Mao,, Msce +2 more
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