Results 1 to 10 of about 149 (147)
Services and services innovation [PDF]
Journal of Evolutionary Economics, 2008 We have witnessed a dramatic transformation of the US and western European economies in just twenty years. Built on manufacturing, today these are indubitably services-based economies. The transformation raises a number of important issues for economists, and for evolutionary economists in particular for they have long highlighted the importance of ...
Faïz Gallouj, Paul Windrum
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A calculus for services innovation [PDF]
Journal of Systems Science and Systems Engineering, 2007 Innovation in the services area - especially in the electronic services (e-services) domain - can be systematically developed by first considering the strategic drivers and foci, then the tactical principles and enablers, and finally the operational decision attributes, all of which constitute a process or calculus of services innovation.
Tien, James M., Berg, Daniel
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Innovating Innovation : Understanding the Role of Service Design in Service Innovation
, 2022 Organizations across industries and sectors are seeking novel ways to innovate that can address the complex environments in which they operate. The complexity is reflected in an increasing focus on service innovation as the main growth trajectory, which entails ongoing infusion of technology into creating service offerings focused on customer ...
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Service Science, 2018 The purpose of this paper is to propose an approach to lean service innovation. The knowledge gap relates to three specific challenges of service innovation: early identification of the core customer value with business potential, in-depth understanding of customer value for new or potential customers, and discovery and utilization of latent customer ...
Ojasalo Jukka +3 more
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Procedia Computer Science, 2021 While literature and practice acknowledge the potential of service innovation as well as digitally enabled innovation processes, the diverse innovation process literature lacks a process model which combines these two aspects. This systematic literature review aims at filling this gap by analysing innovation process theories and approaches with a ...
Judith Helmer +4 more
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Users as service innovators: The case of banking services [PDF]
Research Policy, 2010 Many services can be self-provided. An individual user or a user firm can, for example, choose to do its own accounting - choose to self-provide that service - instead of hiring an accounting firm to provide it. Since users can 'serve themselves' in many cases, it is reasonable to suspect that they can also innovate with respect to the services they ...
Oliveira, Pedro, von Hippel, Eric A.
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Service System Innovation [PDF]
, 2008 Service innovation has been discussed by many authors, but usually not from a system perspective. Recent literature about service systems and service innovation stresses multi-partner commercial offerings, ecosystems of interacting suppliers and consumers, globalization, and the changing nature of advanced economies.
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SERVICE BUSINESS MODEL AND SERVICE INNOVATIVENESS [PDF]
International Journal of Innovation Management, 2014 Service innovativeness has been hailed as a key success factor in being able to differentiate a new service from its competing offerings. In spite of a number of literatures suggesting the impact that a service business model can have on service innovativeness, no comprehensive and empirical study has examined the relationship between the distinctive ...
COLIN C. J. CHENG +2 more
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Service Innovation and Service Innovation Performance: A Study of Banking Services
Pakistan Journal of Commerce and Social Sciences, 2018 This study empirically examines the relationship between service innovation and service innovation performance. Typology of service innovation (SI) based on new service offering/product (NSO), new service process (NSP) and new service business model (NSBM)is tested for their likely effect on service innovation performance (SIP) of banks from a ...
Muhammad Imran Hanif +1 more
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An Innovative Partnership in Service
Academic Medicine, 2002 Stimulated by the need for better alignment of educational content and goals with evolving societal needs, practice patterns, and scientific developments, many medical schools are implementing new and creative educational experiences for students. Tulane University School of Medicine and Apple Computers have established an innovative partnership in ...
Cathy J, Lazarus +2 more
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