Results 251 to 260 of about 16,305 (264)

Customer Satisfaction, Service Quality and Perceived Value: An Integrative Model

Journal of Marketing Management, 2004
Jackie L M Tam
exaly  

A Study on service quality and customer satisfaction for selection of customer

Journal of Korea Service Management Society, 2009
null 한혜숙, null Kim Youngtaek
openaire   +1 more source

Service quality and customer satisfaction of a UAE-based airline: An empirical investigation

Journal of Air Transport Management, 2015
Rahim Hussain
exaly  

Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty

International Journal of Bank Marketing, 2016
Muslim Amin
exaly  

The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis

Journal of Business Research, 2005
Achilles A Armenakis
exaly  

Are TQM practices supporting customer satisfaction and service quality?

Journal of Services Marketing, 2011
Keng-Boon Ooi, Binshan Lin, Boon-In Tan   +2 more
exaly  

Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study

Service Industries Journal, 2009
Hsin-Hui Hu, Jay Kandampully, Thanika Devi Juwaheer   +2 more
exaly  

The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions

International Journal of Contemporary Hospitality Management, 2012
Kisang Ryu, Woo Gon Kim
exaly  

Customer Satisfaction and Service Quality in High-Contact Service Firm

DLSU Business & Economics Review, 2008
openaire   +1 more source

Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?

International Journal of Hospitality Management, 2014
Yongdong Shi, Catherine Prentice
exaly