Results 251 to 260 of about 16,534 (264)

Are TQM practices supporting customer satisfaction and service quality?

Journal of Services Marketing, 2011
Alain Yee Loong Chong, Keng-Boon Ooi, Binshan Lin   +2 more
exaly  

An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry

Information Systems Frontiers, 2004
Yonggui Wang, Yongheng Yang, Wang Yonggui   +2 more
exaly  

Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty

International Journal of Bank Marketing, 2016
Muslim Amin
exaly  

A Study on service quality and customer satisfaction for selection of customer

Journal of Korea Service Management Society, 2009
null 한혜숙, null Kim Youngtaek
openaire   +1 more source

Customer Satisfaction, Service Quality and Perceived Value: An Integrative Model

Journal of Marketing Management, 2004
Jackie L M Tam
exaly  

The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis

Journal of Business Research, 2005
Achilles A Armenakis
exaly  

The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value

Total Quality Management and Business Excellence, 2009
Hsin Hsin Chang
exaly  

Measuring Service Quality and Customer Satisfaction

2013
openaire   +1 more source

Customer Satisfaction and Service Quality in High-Contact Service Firm

DLSU Business & Economics Review, 2008
openaire   +1 more source

Relationship Between Service Quality And Customer Satisfaction in Banking Services Relationship Between Service Quality And Customer Satisfaction in Banking Services

Annual International Conference on Business & Economics (CBE), 2018
openaire   +1 more source