Results 241 to 250 of about 16,534 (264)

The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country

Journal of Retailing and Consumer Services, 2021
Musheer Aljaberi, Md Uzir Hossain Uzir, Ramayah T   +2 more
exaly  

The effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction

TQM Journal, 2020
Gurmeet Singh
exaly  

The Effect of Service Quality on Customer Satisfaction in an Automotive After-Sales Service

Journal of Open Innovation: Technology, Market, and Complexity, 2021
Michael Young, Bobby Ardiansyahmiraja
exaly  

The relationship between service quality and customer satisfaction – a factor specific approach

Journal of Services Marketing, 2002
Chandrasekharan Rajendran
exaly  

The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services

Computers in Human Behavior, 2009
Ying-Feng Kuo, Wei‐Jaw Deng
exaly  

Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty

Journal of Retailing and Consumer Services, 2017
Murali Sambasivan
exaly  

Service loyalty

European Journal of Marketing, 2002
Albert Caruana
exaly  

Service quality, customer satisfaction, and customer value: A holistic perspective

International Journal of Hospitality Management, 1999
Haemoon Oh
exaly  

Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model

TQM Journal, 2020
Syed Ali Raza, Amna Umer
exaly  

Service quality and customer satisfaction of a UAE-based airline: An empirical investigation

Journal of Air Transport Management, 2015
, Rahim Hussain
exaly