Results 241 to 250 of about 16,305 (264)

Retaining Customers: Customer Value, Satisfaction, and Service Quality

2004
Abstract This chapter focuses on programmes to increase the likelihood that a customer will continue to buy the organization's products and services, to develop customer loyalty, or reduce customer churn. The motivations for developing loyalty/ reducing churn are threefold. One is the notion of amortizing the costs of acquiring customers.
openaire   +1 more source

The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country

Journal of Retailing and Consumer Services, 2021
Md Uzir Hossain Uzir, Hussam Al Halbusi, Ramayah Thurasamy   +2 more
exaly  

The Effect of Service Quality on Customer Satisfaction in an Automotive After-Sales Service

Journal of Open Innovation: Technology, Market, and Complexity, 2021
Yogi Tri Prasetyo, Michael Nayat Young, Satria Fādil Persada   +2 more
exaly  

The effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction

TQM Journal, 2020
Gurmeet Singh
exaly  

The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services

Computers in Human Behavior, 2009
Ying-Feng Kuo, Wei-Jaw Deng
exaly  

Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty

Journal of Retailing and Consumer Services, 2017
Murali Sambasivan
exaly  

The relationship between service quality and customer satisfaction – a factor specific approach

Journal of Services Marketing, 2002
Chandrasekharan Rajendran, R N Anantharaman   +1 more
exaly  

An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry

Information Systems Frontiers, 2004
Yonggui Wang, Hing-Po Lo, Yongheng Yang   +2 more
exaly  

Service loyalty

European Journal of Marketing, 2002
Albert Caruana
exaly  

Service quality, customer satisfaction, and customer value: A holistic perspective

International Journal of Hospitality Management, 1999
Haemoon Oh
exaly