Results 221 to 230 of about 16,534 (264)

Value-based health care in mobile integrated health for acute elderly care: A qualitative study of health care professionals in Finland. [PDF]

Health Care Manage Rev
Wang F, Pekanoja S, Ahokangas P, Jansson M.   +3 more
europepmc   +1 more source

Predicting repurchase behavior and optimizing marketing for e-commerce users with genetic algorithms and deep learning. [PDF]

Sci Rep
Yang S.
europepmc   +1 more source

Learning to serve: social learning and organizational customer orientation-employee job performance link in Nigerian service firms. [PDF]

Front Psychol
Teng D, Song W, Wang W.
europepmc   +1 more source

User perceptions of RBI-approved P2P digital lending apps: an NLP, machine learning, and deep learning approach. [PDF]

Front Artif Intell
Sekhar KR, Saheb SS.
europepmc   +1 more source

Evaluation of the hospital service quality using the Importance-Performance Analysis (IPA) tool in Ardabil city. [PDF]

BMC Res Notes
Mousazadeh Y, Habibi H, Arbabisarjou A, Ebrahimoghli R, Mehrtak M.   +4 more
europepmc   +1 more source

Can small language models handle context-summarized multi-turn customer-service QA? A synthetic data-driven comparative evaluation. [PDF]

Front Artif Intell
Cooray L, Sumanathilaka D, Venkatesh Raju P.   +2 more
europepmc   +1 more source

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SERVICE QUALITY AND CUSTOMER SATISFACTION

International Journal of Management Cases, 2009
Service sector has been in focus of academic community for several decades because of its exponential growth and impact on global economy. Thus, this paper presents theoretical propositions for service quality and customer satisfaction. Former research results and theoretical constructs, referring to definition and dimensions of service quality ...
Pepur, Mario, Mihanović, Zoran, Pepur, Sandra   +2 more
openaire   +3 more sources

QUALITY OF SERVICE TO CUSTOMER SATISFACTION IN CLEANING SERVICE

JOURNAL OF ADMINISTRATIVE AND SOCIAL SCIENCE, 2022
The quality of cleaning services is at the core of the University Politeknik cleaning services. Customer satisfaction often uses assessment methods to determine the quality of cleaning services. Customer satisfaction depends on customer expectations and quality awareness factors. This study uses a qualitative approach.
Muhammad Natsir Mallawi, null Andi Wahyu Rezki, null Abdul Gaffar   +2 more
openaire   +1 more source

Service Quality and Customer Satisfaction in Online Banking

International Journal of Online Marketing, 2018
The main objective of this article is to examine online banking service quality factors that influence customer satisfaction in Visakhapatnam city, Andhra Pradesh, India. Data was collected through structured questionnaire from a sample of 513 respondents.
Vijayalakshmi Dharmavaram, Rajyalakshmi Nittala   +1 more
openaire   +1 more source

Product and Service Quality on Customer Satisfaction

PENTAHELIX: Jurnal Ilmiah Pengabdian Pariwisata, 2023
This research conducts a comprehensive investigation into the intricate relationship between product quality and service quality and their collective impact on customer satisfaction within the realm of coffee enthusiasts. Utilizing a robust quantitative approach, data were diligently gathered from a diverse pool of 81 respondents, employing a ...
openaire   +1 more source