Results 81 to 90 of about 16,305 (264)
Tourism and Hospitality ManagementPurpose – In a spa setting, customers expect to receive service outcomes (feeling better of well-being) after the service consumption. Service outcomes are important as they can affect customer satisfaction and repeat consumption in the spa industry ...
Sivanun SIVAPITAK, Aswin SANGPIKUL
doaj +1 more source
Effects of automated teller machine service quality on customer satisfaction: Evidence from commercial bank of Ethiopia. [PDF]
Heliyon, 2023 Nigatu AG, Belete AA, Habtie GM.
europepmc +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT The critical role of small and medium‐sized enterprises (SMEs) in driving economic growth through employment generation and innovation cannot go unseen, especially the efforts of small firms in promoting sustainable entrepreneurship. With more market and consumer focus on sustainability and the shift toward eco‐friendly products, SMEs can ...
Nasser Hadi Alajmi
wiley +1 more source
Internalization of Management Systems and Eco‐Product Innovation: The More the Better?
Business Strategy and the Environment, EarlyView.ABSTRACT Environmental challenges demand urgent and strategic responses from firms. Eco‐product innovation (EPI) is a key approach to reducing environmental impact while preserving competitiveness. This research analyses the relationship between EPI and the internalization of management system (MS) certifications, focusing on ISO 9001, ISO 14001, and ...
Alfonso Hernandez‐Vivanco +2 more
wiley +1 more source
Service Quality and Customer Satisfaction in the Post Pandemic World: A Study of Saudi Auto Care Industry. [PDF]
Front Psychol, 2022 Zygiaris S +3 more
europepmc +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Circular economy (CE) is increasingly adopted by the manufacturing industry to decouple economic growth from environmental impacts by optimizing resource use and minimizing waste generation. Nevertheless, circular manufacturing often triggers systemic responses that diminish or offset their potential environmental gains, resulting in the so ...
Mariantonietta Ferrante +2 more
wiley +1 more source
MIX: Jurnal Ilmiah Manajemen, 2015 : This study aims to examine the moderating role of switching cost on two effects, which are: the effect of service quality on customer satisfaction and service quality effect on customer loyalty.
Hermansyah Andi Wibowo
doaj
Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic. [PDF]
Util Policy, 2022 Chuenyindee T +6 more
europepmc +1 more source
Green Is the New Gold: Redefining Opulent Lifestyle Through Organic Food Purchases
Business Strategy and the Environment, EarlyView.ABSTRACT Prior studies based on the Theory of Planned Behavior mostly examined the effects of health and environmental concerns on organic food consumption; however, few addressed the paradoxical relationships in the context of opulent or symbolic decorum.
Neha Sharma +3 more
wiley +1 more source
Service Quality an Antecedent of Customer Satisfaction
International Journal of Experiential Learning & Case StudiesThe study is conducted on customers of banks in Pakistan to find out whether service quality is an antecedent of customer satisfaction. The study also provides the comparative analysis of four alternative extended versions of service quality models namely SERVQUAL, Weighted SERVQUAL, SERVPERF, and Weighted SERVPERF.
openaire +3 more sources