Customer satisfaction with the quality of the logistic services
LogForum, 2014 Background: Logistics services are evaluated mainly by measuring customer satisfaction. Measurement of the customer satisfaction provides the information about how organizations operate as well as how to effectively satisfy customer needs. The aim of this paper is to propose an evaluation model of the customer satisfaction of the quality of the ...
Lisińska-Kuśnierz, Małgorzata +1 more
openaire +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT This study explores how sustainability is perceived and prioritized by consumers within full‐service restaurants and rural agritourism settings in Italy, examining the socio‐cultural and economic role of the HoReCa sector in promoting sustainable practices and analyzing gender and generational differences in consumer behavior.
Roberta Minazzi +3 more
wiley +1 more source
Customer satisfaction as mediator in the relationship between higher education service quality and student customer loyalty [PDF]
European Journal of Management StudiesPurposeThis study assesses the mediation role of customer satisfaction in the relationship between higher education service quality (measured as a second order construct) and customer loyalty.Design/methodology/approachA two-stage measurement and ...
Byrne Kaulu +5 more
doaj +1 more source
Effects of automated teller machine service quality on customer satisfaction: Evidence from commercial bank of Ethiopia. [PDF]
Heliyon, 2023 Nigatu AG, Belete AA, Habtie GM.
europepmc +1 more source
Green Talk, Costly Walk: The Financial Cost of Greenwashing
Business Strategy and the Environment, EarlyView.ABSTRACT This study investigates the financial consequences of greenwashing, operationalized as the misalignment between ESG disclosure and actual ESG performance. While prior research has explored the reputational and ethical dimensions of greenwashing, its impact on firms' cost of debt remains underexamined.
S. Taddeo, A. Regoli, O. Weber, R. Carè
wiley +1 more source
Drivers of Nature‐Related Investment Strategies Among Institutional Investors
Business Strategy and the Environment, EarlyView.ABSTRACT Institutional investors are increasingly responding to biodiversity loss through nature‐related investment strategies. Using survey data from 557 institutional investors, this study examines the drivers of strategy selection and how biodiversity risk is integrated across investor types, sizes, and regions.
Emma Olofsson
wiley +1 more source
Service Quality and Customer Satisfaction in the Post Pandemic World: A Study of Saudi Auto Care Industry. [PDF]
Front Psychol, 2022 Zygiaris S +3 more
europepmc +1 more source
Exploring the Governance–Disclosure Nexus: Board Structures and ESG Disclosures in South Africa
Business Strategy and the Environment, EarlyView.ABSTRACT This study examines how governance structures such as board composition and board functions influence environmental, social and governance (ESG) reporting among listed South African firms. This study examines 90 public listed companies on the Johannesburg Stock Exchange between 2012 and 2022.
Henriette Elsabe Scholtz +1 more
wiley +1 more source
Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic. [PDF]
Util Policy, 2022 Chuenyindee T +6 more
europepmc +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT The ongoing deterioration of environmental quality and depletion of natural resources call for urgent corporate action towards sustainability. This study examines how corporate ethics influence eco‐innovation outcomes among small‐ and medium‐sized enterprises (SMEs) in the Spanish electronic components industry, considering the mediating roles
José Luis Ferreras‐Méndez +1 more
wiley +1 more source