Results 71 to 80 of about 16,534 (264)

Service Quality and Trust on Customer Satisfaction

Advances: Jurnal Ekonomi & Bisnis
Purpose: This study aims to determine the relationship between service quality and trust in customer satisfaction of Livin Mandiri users in Jayapura City. Research Design and Methodology: This research methodology uses a quantitative approach. Customers were distributed questionnaires, and the collected data was analyzed using statistical techniques ...
Alfina Damayanti S Ahmad, Mohammad Aldrin Akbar, Ros Lina   +2 more
openaire   +1 more source

Context‐centric proactive information delivery for Knowledge Work support: Opportunities, challenges, and directions. An Annual Review of Information Science and Technology (ARIST) paper

Journal of the Association for Information Science and Technology, EarlyView.
Abstract Context‐centric proactive information delivery (PID) is a relatively underexplored domain within recommender systems (RS) aimed at enhancing Knowledge Workers' productivity by proactively providing relevant information during digital tasks.
Mahta Bakhshizadeh, Christian Jilek, Markus Schröder, Heiko Maus, Andreas Dengel   +4 more
wiley   +1 more source

A Business Framework for Product Take‐Back—A Structured Multiple‐Case Analysis

Business Strategy and the Environment, EarlyView.
ABSTRACT The potential of take‐back systems remains largely unrealized as initiatives have proven difficult to implement in practice. The question is why we do not see more take‐back systems given the substantial environmental benefits. We try to understand the challenges and stumbling blocks in setting up take‐back from a business perspective.
Rasmus Jørgensen, Torben Pedersen
wiley   +1 more source

The Effect of Service Quality on Customer Satisfaction

Brilliant International Journal Of Management And Tourism
This study examines the effect of service quality on customer satisfaction at GOT Travel Batam, an online travel agent operating in Batam, Indonesia. The research addresses the problem of how different dimensions of service quality shape customer satisfaction in a digital travel-service context, where interactions are mediated by online platforms ...
null Yesa Natali R Tampubolon, null Herman Novry Kristiansen Paninggiran   +1 more
openaire   +1 more source

The influence of service quality on customer satisfaction

International Journal of Applied Finance and Business Studies
This research aims to find out how much influence service quality has on customer satisfaction at the Dimas Jaya Motor (DJM) Workshop in Bandung City. Researchers are interested in researching the effect of service on customer satisfaction because they see the increasing number of customers at the Dimas Jaya Motor repair shop, so this cannot be ...
Tengku Ine Hendriana, Nopita Irawan
openaire   +1 more source

Green Is the New Gold: Redefining Opulent Lifestyle Through Organic Food Purchases

Business Strategy and the Environment, EarlyView.
ABSTRACT Prior studies based on the Theory of Planned Behavior mostly examined the effects of health and environmental concerns on organic food consumption; however, few addressed the paradoxical relationships in the context of opulent or symbolic decorum.
Neha Sharma, Swati Singh, Agnieszka Kabalska, Ralf Wagner   +3 more
wiley   +1 more source

Research note: Understanding the relationship between service quality, service outcomes, and satisfaction in the spa industry

Tourism and Hospitality Management
Purpose – In a spa setting, customers expect to receive service outcomes (feeling better of well-being) after the service consumption. Service outcomes are important as they can affect customer satisfaction and repeat consumption in the spa industry ...
Sivanun SIVAPITAK, Aswin SANGPIKUL
doaj   +1 more source

Does Managerial Ability Improve Environmental Performance and Overall ESG Ratings? The Impact of the European Sustainability Reporting Mandate

Business Strategy and the Environment, EarlyView.
ABSTRACT This study examines the role of managerial ability in driving environmental performance and overall environmental, social, and governance (ESG) ratings in the context of the European Union sustainability reporting regulations. Using a sample of 7242 firm‐year observations over the period 2015–2023, our results indicate a structural change in ...
Mihaela Ionașcu, Ion Ionașcu, Elena Turuianu   +2 more
wiley   +1 more source

Service Quality and Customer Satisfaction in Public Transports

, 2010
The objective of the paper is to identify the determinants of servicequality as well as its impact on the satisfaction of public transport commuters.The paper explores the relationship between service quality and customersatisfaction in a public transport service taking into account both internal andexternal perspectives.
Fonseca, Filipa, Pinto, Sofia, Brito, Carlos   +2 more
openaire   +2 more sources

Independent Female Directors and Green Innovation in China: The Moderating Roles of Ownership Structure and Market Competition

Business Strategy and the Environment, EarlyView.
ABSTRACT This study examines the impact of independent female directors (IFDs) on green innovation (GI) among Chinese‐listed firms from 2008 to 2023. Additionally, we investigate the moderating effects of ownership structure and market competition on the relationship between IFD and GI.
Muhammad Usman, Muhammad Jameel Hussain, Isaac Nana Akuffo, Ifeoma Rita Ezedebego, Ernest Ezeani   +4 more
wiley   +1 more source