The Nexus Between Human Resource Management Practices and Service Recovery Performance in Takaful Insurance Industry in Pakistan: The Mediating Role of Employee Commitment. [PDF]
Front Psychol, 2021 Mao J +5 more
europepmc +1 more source
How online service recovery approaches bolster recovery performance? A multi-level perspective
, 2016 Employees are often sandwiched between understandable customer grievances and unchangeable organizational policies: only when employees feel fairly treated will they treat customers fairly.
Chia-Ying Li; Yu-Hui Fang
core +1 more source
Entropy‐Driven Design of Low‐Melting‐Point Alloys via Compositionally Complex Strategy
Advanced Engineering Materials, EarlyView.Conventional low‐melting‐point alloys (LMPAs) are limited by a narrow compositional space and inherent property trade‐offs. This review presents an entropy‐driven design strategy that overcomes these limitations, ushering in a new class of low‐melting‐point compositionally complex alloys (LMCCAs).
Yinghui Shang +6 more
wiley +1 more source
The Impacts of Perceived Risk and Negative Emotions on the Service Recovery Effect for Online Travel Agencies: The Moderating Role of Corporate Reputation. [PDF]
Front Psychol, 2021 Wei J.
europepmc +1 more source
Advanced Engineering Materials, EarlyView.Gallium microalloying redirects interfacial reactions in low‐temperature Bi–Sn solders from Cu–Sn toward Cu–Ga intermetallic formation. The resulting Cu–Ga layer suppresses intermetallic growth during thermal aging, alters fracture pathways, and improves interfacial stability.
Iva Králová +6 more
wiley +1 more source
Mенаџмент у хотелијерству и туризмуPurpose – The purpose of the study is to investigate the role of guest loyalty in the relationship between satisfaction with service recovery (SSR) and consumer citizenship behavior (CCB), as well as dysfunctional customer behavior (DCB) of hotel guests.
Milica Josimović +2 more
doaj +1 more source
Recovery experiences of forensic mental health service users [PDF]
, 2019 Background: Current models of recovery are based on forensic mental health service users’ experiences. However, there is a lack of research into the experiences of those from ethnic backgrounds, despite being over-represented within forensic mental ...
McKenzie-Smith, L.
core
A Novel Approach to Estimate the Transition Temperature via Dynamic Nanoindentation
Advanced Engineering Materials, EarlyView.A new dynamic nanoindentation‐based method was developed that uses the stiffness ratio as an indicator of the elastic–plastic deformation contributions at different temperatures. The approach successfully identified transition temperatures in ferritic steel and distinguished them from continuously ductile austenitic steel.
Stefan Zeiler +4 more
wiley +1 more source
Rotary 3D Printing With Integrated Electroplating
Advanced Engineering Materials, EarlyView.A rotary material extrusion platform integrates localized copper electroplating with printing and encapsulation to fabricate cylindrical polymer–metal structures containing fully embedded, low‐resistance conductive pathways that enable internal Joule heating and thermally activated shape‐memory responses.
Antonio Zagaria +5 more
wiley +1 more source
The Effect of Service Guarantees on Service Recovery
, 2003 Service guarantees have been attributed the benefit of improving the overall service of a service provider. However, little research has been carried out within the area. This article focus on one aspect of the service guarantee, the effects that service
Skålén, Per,, Björlin-Lidén, Sara
core +3 more sources