Results 11 to 20 of about 6,279,851 (246)
Service recovery following dysfunctional consumer participation [PDF]
, 2012 This article introduces the notion of dysfunctional consumer participation. It advances a theoretical model of service recovery for contexts in which the smooth functioning of a service has been disrupted by consumers’ dysfunctional contributions ...
Hibbert, SA +2 more
core +5 more sources
Improving the process of zoning in a community mental health team
BMJ Open Quality, 2020 Introduction A zoning system is used to ensure that service users receive appropriate levels of support while they are using community mental health team (CMHT) services.
Alexander Adams, Jennifer Perry
doaj +1 more source
Frontiers in Marine Science, 2020 Knowledge of the spatial and temporal distribution of green sea turtle (Chelonia mydas) nesting is crucial for management of this species. Limited data exist on the nesting patterns of green turtles along the northwestern Gulf of Mexico (GoM) coast. From
Donna J. Shaver +3 more
doaj +1 more source
Tackling a Post-COVID-19 Cholecystectomy Waiting List: Are We Meeting the Challenge?
Medicina, 2023 Background and Objectives: The COVID-19 pandemic has led to a tremendous backlog in elective surgical activity. Our hospital trust adopted an innovative approach to dealing with elective waiting times for cholecystectomy during the recovery phase from ...
Mohammed Hamid +9 more
doaj +1 more source
Using incidental mark‐encounter data to improve survival estimation
Ecology and Evolution, 2020 Obtaining robust survival estimates is critical, but sample size limitations often result in imprecise estimates or the failure to obtain estimates for population subgroups.
Seth M. Harju +5 more
doaj +1 more source
A second chance to serve South African private banking consumers: the role of post-transgression forgiveness [PDF]
Banks and Bank Systems, 2017 While service failure is inevitable in the banking sector, the manner in which service recovery efforts are expedited poses vital implications for organizations vested in profitable relationships with their clients.
Nobukhosi Dlodlo
doaj +1 more source
The Role of Total Quality Management Practices in Improving Service Recovery Performance through Service Innovation in Jordan’s Five-Star Hotels [PDF]
African Journal of Hospitality, Tourism and Leisure, 2022 Although the importance of Total Quality Management (TQM) practices in improving hotel service performance is well known since it is a key to achieving service excellence, the role of TQM practices in improving service recovery performance through ...
Mukhles M. Al-Ababneh +3 more
doaj +1 more source
Journal of Tourismology, 2019 This paper aims to examine how frontline employees in individualistic cultures such as the United States can better understand and respond to the complaining behaviors of restaurant consumers from collective cultures such as those from Asian countries ...
Bendegul Okumus
doaj +1 more source
Why service recovery fails : tensions among customer, employee, and process perspectives [PDF]
, 2009 Purpose - The keys to effective service recovery are familiar to many throughout industry and academia. Nevertheless, overall customer satisfaction after a failure has not improved, and many managers claim their organizations cannot respond to and fix ...
Stefan Michel +5 more
core +1 more source
A temporal model of perceived control to explain service failures [PDF]
BAR: Brazilian Administration Review, 2019 Research on service failure has neglected the temporal dimension of consumer-perceived control (i.e., past, present and future control). This paper introduces the temporal model of perceived control to service research and compares its explanatory power ...
Natalia Araujo Pacheco +2 more
doaj +1 more source